Senior Applications Engineer
Provide technical support and solutions for ANCA Motion customers in high-precision CNC applications.
Engage with cross-functional teams to facilitate product improvements and customer satisfaction.
Manage customer integration projects and provide technical documentation and training.
Analyze and resolve technical issues while contributing to continuous improvement initiatives.
About ANCA Motion
At ANCA Motion, we pride ourselves on delivering flexibility, reliability, and innovation in our solutions, providing our customers with a competitive edge. We specialize in designing and manufacturing advanced control systems tailored to the specific needs of OEMs, particularly in high-precision CNC machine applications.
As part of the larger ANCA group, which includes ANCA CNC Machines and ANCA Sheet Metal Solutions, we have established a dedicated workforce that prioritizes quality and engineering excellence. Our commitment to continuous improvement and technological advancement ensures our customers maintain a competitive position in the global marketplace.
Position Overview
The Senior Applications Engineer will play a crucial role in providing technical support and acting as a liaison between customers and various internal teams, including sales, engineering, and product management. This position is responsible for managing the integration of ANCA Motion products, ensuring customer requirements are met, and delivering high-quality technical documentation and training. The engineer will also engage in root-cause analysis and fault diagnosis to enhance product performance and reliability.
In this role, you will be tasked with scoping and managing customer requirements and providing technology demonstrations, and commissioning of ANCA Motion products. You will support the development of software applications and assist in creating electrical designs and drawings. Working closely with the engineering teams, you will focus on providing solutions to customer issues and feedback to improve product quality. You will also maintain accurate records of service faults and technical support queries, ensuring all communication is professional and timely.
Candidate Profile
We are looking for candidates who can demonstrate a strong technical background and a commitment to customer service. The ideal candidate will possess the following qualifications:
Essential Qualifications
3 – 8 years of experience in a similar technical role.
Customer-facing technical support experience in an industrial automation, machining, or similar background.
Bachelor's degree in Mechatronics or a related field.
Strong understanding of control systems.
Electrical / Mechanical design and commissioning experience.
Experience with root cause analysis.
Preferred Qualifications
Knowledge of machine tool construction (mechanical, electrical, PLC, software, HMI).
Familiarity with PC-based software packages.
Strong problem-solving skills and a proactive approach to customer support.
Excellent verbal and written communication skills.
Ability to work effectively in a team and contribute positively to group dynamics.
Salary & Benefits
Salary details and company benefits are competitive and will be discussed during the interview process.
If you are ready to take on a pivotal role in a dynamic and innovative company, we encourage you to apply now to join the ANCA Motion team
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