This is a Personal Banking Specialist - Monash Medical Centre role with BankVic based in Clayton, VIC, AU BankVic Role Seniority - mid level More about the Personal Banking Specialist - Monash Medical Centre role at BankVic About BankVic: We are the small bank of big opportunity. We exist to serve those who protect and serve our community. Founded 50 years ago by Victorian Police officers, our members are from the police, health, and emergency services. Because we’re small, we each have a greater opportunity for personal impact. As a certified B Corporation, we are committed to transparency, accountability, and working in the best interests of our members, community and each other. Being a small bank also means you can get involved in a broad range of work and gain exposure to parts of the organisation outside of your own team. If you’re seeking to make a difference and find purpose in your work, it’s time to join us at BankVic. About the Role: Join our Monash Medical Centre branch as a Personal Banking Specialist, where you will be responsible for providing support to the Branch Manager in developing new business and providing exceptional service to new and existing members in person and via inbound and outbound calls. As a multi-skilled, team player with strong retail banking and lending experience, you will have a high level of professionalism when seeking new business from the local community. You can also easily explain core banking products and will always match the best BankVic products and services to the member’s needs. Other key responsibilities include: Handle lending and overdraft enquiries and applications for car loans, personal loans, home loans, overdrafts, and credit cards. Process new memberships, term deposits, new accounts, and any changes to member records. Actively identify needs and offer products/services to match the member needs. Action changes to existing member details or instructions. Be actively involved with local communities that support BankVic. Build and maintain knowledge of BankVic products and services. Work closely with colleagues to deliver consistent and exceptional member experiences. Conduct all business in compliance with all codes, standards, and legislative requirements and BankVic policies and procedures. Hours, Training and Location: Branch location: Monash Medical Centre Employment type: Permanent Full Time This branch's operating hours are 9:30am to 4pm Monday to Friday. However, you will be required to work on a rotating roster between the hours of 8:30am to 5pm on a roster basis. Comprehensive training provided. To be successful in this role, you will have: Experience working in banking/financial services, particularly lending and/or insurance. Experience in sales and cash handling is required. RG146 Tier 2 certified, or willing to complete in-house. You have knowledge of the Financial Services regulatory framework; AFSL and ACL obligations and Privacy Legislation and adherence to Responsible Lending under the NCCP Act. Awareness of ASIC Regulatory Guide. Demonstrated knowledge and understanding of lending processes from application through to settlement. You have a member (customer) centric attitude and a passion for outstanding customer service, all the time. Great attention to detail, and care about the accuracy of your work. Passion for your career, being part of a supportive team, finding opportunities for improvement, taking initiative, and pushing forward in the right ways. What we can offer: Access to additional five days of leave. Discounts and savings off a range of our products and services. Ambulance Victoria Membership reimbursements. Employee assistance program. 2 days paid volunteer leave. Ongoing professional development with access to study leave. Reward and recognition program. BankVic is committed to fostering an inclusive and diverse workplace. Your unique qualities make you an invaluable part of our team and make us stronger as an organisation. If you need assistance or adjustments made to the recruitment process, please let us know and we’ll do our best to make it easy for you to apply. If you think you would be a great addition to the BankVic team, we encourage you to apply even if you do not meet all the requirements listed. As part of our recruitment process, we require successful candidates to undertake background checks. If you’re ready to join us in building a workplace where everyone can thrive, click apply. Applications close Friday, 18 July 2025 (although we encourage you to apply today, as we review applications as they come in and reserve the right to close applications early). BankVic are managing this opportunity in-house, so we kindly ask that recruitment agencies do not share unsolicited applications or contact the hiring manager. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the BankVic team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing exceptional member service Handling lending enquiries ️ Building community relationships Key Strengths Retail banking experience Lending knowledge Customer service orientation Sales experience Cash handling skills Regulatory knowledge Why BankVic is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with BankVic not with Hatch.