Continuing, Full-TimeDigital Services DirectorateCQUniversity Rockhampton (or other CQUniversity regional campus by negotiation)Higher Education Worker Level 6Total Remuneration $110,541 to $119,053 pa (including salary of $93,409 to $100,602 plus 17% superannuation and leave loading)
Join an organisation with an unbreakable belief that quality education, training and research should be available to everyone – regardless of background, location or life circumstances.
Working at CQUniversity
The Digital Services Directorate leads the planning, development, and continuous improvement of CQUniversity’s enterprise information systems. These systems are vital to the University’s operations, and our team provides expert support and strategic advice across all faculties and divisions.
We are seeking a proactive, analytical professional with a strong understanding of business systems, software support, and user experience. You will play a key role in maintaining and enhancing our digital environment. You’ll work closely with technical teams, business stakeholders, and vendors to resolve issues, improve system functionality, and ensure our platforms meet the evolving needs of staff and students.
What You’ll Do
Analyse and document user requirements and system issues.Provide expert support for enterprise applications, including triage, troubleshooting, and resolution.Collaborate with development and solutions teams to assess and implement system improvements.Assist with system upgrades, testing, and maintenance activities.Contribute to documentation, training, and user engagement to enhance digital adoption.
This is an exciting opportunity to contribute to digital transformation initiatives, streamline operations, and improve service delivery across the University.
Be Rewarded
17% superannuation (with the choice to join an award-winning superfund)6 weeks annual leave (incl. Christmas and New Year closure)10 days personal/sick leave, plus 5 days carer’s leave7.25 hours engaged service leaveFantastic professional and career development opportunitiesUp to 26 weeks (six months) paid parental leaveAccess to an Employee Assistance Program and Fitness Passport
Position Requirements
Essential
Demonstrated ability to assess and interpret user needs and translate them into system requirements. Effective problem-solving skills, including the ability to analyse software functions and resolve user-reported issues.Strong understanding of software design principles, program code, and relational a relevant IT degree with at least one year of experience in supporting information systems, or an equivalent combination of education and experience.
Desirable
Experience with TechnologyOne with Enterprise Architecture and Agile methodologies.Exposure to Jira, Confluence, and ITIL frameworks
Position Description
For further information about this position, please refer to the Position Description.
Apply today for a career that changes lives
Applications Close: 11:59pm, Thursday, 29 January 2026
Job Requisition ID: 5713
The internal title for this position is Solution Support Analyst.
Contact Details:
Donna Boyce
4150 7751
When submitting your application, please include: Your Current CV or Resume, and a 1-2 page Cover Letter highlighting your relevant skills, experience and suitability for the position. Please note, applicants for the position must have full time work rights.
CQUniversity is an equal opportunity employer and welcomes diversity in the workplace. Aboriginal and Torres Strait Islander people, and CQUniversity’s domestic and international student graduates with post-study work rights are encouraged to apply.
Work Rights: Visa sponsorship is not available for this position. Candidates must hold the full rights to work in Australia to be considered for this appointment.
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