Senior ServiceNow Technical Consultant Job Description
As a Senior ServiceNow Technical Consultant, you will play a crucial role in supporting and assisting with the design and development of IT solutions and services to support customer and business strategies.
* We are an Australian owned IT Services Company with offices in Sydney, Melbourne, Brisbane and Auckland servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ.
* The successful candidate will focus on technical project delivery and consulting working in partnership with the ServiceNow Practice Team, the AC3 Project Management Office, and our customers while mentoring more junior engineers in the team.
Key Responsibilities:
1. Contribute as a technical / SME to support qualification, scoping, estimation, design, and architecture of new or existing opportunities and projects.
2. Resolve complex configuration and integration challenges.
3. Proactively lead and mentor team members in meeting deadlines setting customer expectations and jointly developing specialized skills.
4. Partner with ServiceNow Solution Architects to mature and improve the frameworks we deliver.
5. Lead plan and deliver customer workshops including discovery and co-design workshops.
6. Become a 'trusted' advisor within key customer accounts and consult on ServiceNow strategy and design.
Requirements:
* 5+ years' experience as an end-to-end ServiceNow Consultant focused on Migration Transformation and IT Outsourcing initiatives.
* Experience in a customer-facing consulting and/or pre-sales role.
* Strong Application development and integration experience.
* Relevant Industry certifications such as ITIL ServiceNow CSA ServiceNow CIS etc.