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Senior Recruitment Specialist | Professional & Financial Services | Risk & Insurance | Melbourne
Your new company
This organisation is a well-established provider in the general insurance industry, known for its commitment to delivering dependable and customer-centric insurance solutions. With a strong presence across the country, the company offers a wide range of personal and commercial insurance products designed to meet the needs of its clients. The company has a culture of integrity, collaboration, and continuous improvement. It places a strong emphasis on employee development, encouraging innovation and empowering its people to contribute meaningfully to both customer outcomes and business success. Team members are supported in a dynamic and inclusive environment where high performance and shared values drive long-term growth.
Your new role
This role will see you a se4nior member of the insurance claims team, taking on a variety of claims from lodgement to settlement across multiple lines of general insurance. Your key responsibilities will include:
* Provide expert claims advice and support to clients throughout the claims process.
* Act as a client advocate to ensure fair insurer outcomes.
* Maintain regular communication with clients, insurers, and third parties.
* Lodge and manage claims efficiently, ensuring timelines and expectations are met.
* Accurately record claim details and settlement outcomes in internal systems.
* Use standard templates for all reports and correspondence.
* Finalise claims and gather client feedback to improve service.
* Prepare monthly claims reports and track key metrics.
* Ensure compliance with industry regulations and internal policies.
* Maintain professional development and contribute to team projects and culture.
What you'll need to succeed
* Demonstrated ability to manage complex claims from lodgement to resolution across various insurance lines.
* Strong working knowledge of insurance systems and tools, including claims tracking and reporting platforms.
* Proven success in negotiating with insurers and advocating for client outcomes.
* Experience supporting a diverse client base, including corporate, SME, and retail sectors.
* Familiarity with external service providers such as assessors, repairers, and loss adjusters.
* Solid background in general insurance with a minimum of five years in claims or broking roles.
* Established professional relationships within the insurance industry, particularly with insurer claims teams.
* High-level understanding of insurance product structures and claims procedures across multiple classes.
What you'll get in return
* Flexible and negotiable salary offering depending on your previous experience in insurance claims
* Supportive, team-oriented workplace culture
* Ongoing professional development and training
* Flexible work arrangements for work-life balance
* Recognition and performance-based rewards
* Exposure to diverse insurance products and clients
* Stable, reputable company with industry presence
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Sam Puddephatt on Samuel.Puddephatt@hays.com.au now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Customer Service
* Industries
Insurance and Insurance Agencies and Brokerages
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