Service Excellence Specialist
This is a challenging opportunity to enhance customer satisfaction by driving service excellence and reliability solutions.
The Service Excellence Specialist will contribute to customer project solutions for hydraulic rock drill and associated products. This role entails extensive domestic and international travel, preferably based in a major city.
Main Responsibilities:
* Complete drill rig and lubrication audits & reports
* Installations, commissioning, and support of RDSA products and services
* Project execution, data recording according to project plans
* Mentoring & leading by example in service centres
* Provide product training both internally and externally
* Trouble shooting and resolve issues and determine proper solutions
* Document processes for procedural development
Key Qualifications:
* Relevant trade qualifications
* Underground mining industry knowledge
* Experience with RDSA or OEM products
* Computer literacy
* Strong technical, troubleshooting and problem-solving skills
* Innovative thinking
* Positive attitude
* Excellent written and verbal communication skills
Benefits:
* Engage in a challenging role within a supportive work environment
* Opportunity for career advancement within a global organisation
* Access to training and personal growth opportunities
* Appealing employment benefits and a competitive remuneration package
We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.