Engine Field Service Technician Job Description
We are seeking a highly skilled Field Service Technician to join our team in Toowoomba, Queensland, Australia. In this role, you will be responsible for diagnosing and completing less complex repairs to engines at the customer's site.
Key Responsibilities:
* Diagnose and complete less complex repairs to engines at the customer's site.
* Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
* Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
* Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
* Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
* Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
* Identify additional service opportunities with customers.
* Complete training in line with skill and business requirements.
* Maintain service vehicle and tools for cleanliness and proper operation.
* Ensure adherence to all relevant Health Safety & Environmental (HSE) policies, procedures, and legislation, and report any issues/incidents to site management and supervisor.
Requirements:
* Australian recognised Trade certificate (heavy or light vehicle).
* Apprentice trained engine technician (preferred).
* Experience as a technician in the service and maintenance of heavy diesel products.
* Ideally possess engine rebuild and reconditioning experience or knowledge.
* Hitachi, Komatsu & Liebherr experience highly desirable.
* Solid diagnostic capabilities with the help of systems on computers.
About You:
* Cummins engine experience preferred.
* Ability to work in a team environment and also autonomously.
* Positive attitude with good work ethic.
* Competent with Insite, and computer savvy.
* Good communication and understanding of safety.
We Offer:
A dynamic and challenging work environment, where you can grow your skills and career. We provide ongoing training and development opportunities to ensure you have the best tools and expertise to excel in your role.
This is an exciting opportunity to join our team as a Field Service Technician and contribute to the success of our organization.