Overview
About the role
The Strategic Account Manager leads the development and application of a mature/dynamic customer plan detailing critical insights and new business opportunities aligned to customer priorities. Leads efforts to share Microsoft and partner strategies across other segments of the customer's account and ensure customer success in the acquisition, implementation, and consumption of Microsoft's and partner's services and solutions. Connects appropriate internal executives and partners to build strategic relationships, leveraging deep knowledge of customer business and ecosystem (e.g., customers, competitors, partners). Provides thought leadership and strategic co-innovation ideas. Proactively defines and executes governance model to ensure mapping across seniority levels. Builds trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy. Anticipates market changes to drive new industry-relevant cloud solutions to customers. Proactively explores and uncovers technologies and confirms customer interest.
Responsibilities
* Own and execute strategic account plans aligned to customer priorities, driving multi‑year revenue growth, forecasting accuracy, and long‑term outcomes.
* Act as a trusted advisor by developing a deep understanding of the customer's business, industry, and ecosystem to identify growth and transformation opportunities.
* Orchestrate cross‑functional Microsoft teams and partners to deliver against account plans, ensuring clear prioritisation, accountability, and execution.
* Build and expand senior‑level relationships across customer, partner, and Microsoft stakeholders to influence strategy and drive change.
* Leverage industry and competitive insight to position Microsoft solutions, anticipate customer needs, and provide thought leadership.
* Lead senior stakeholder engagement and governance models that build trust, align executive relationships, and support long‑term partnerships.
* Engage C‑level decision makers to influence business strategy, articulate Microsoft's value, and grow customer investment.
* Translate technology capabilities into clear business outcomes aligned to customer KPIs and digital transformation goals.
* Identify, qualify, and drive large, complex opportunities through consultative selling, strong business cases, and partner orchestration.
* Proactively manage risk, resolve issues, and continuously elevate the customer experience to build long‑term loyalty.
* Contribute strategic insight to reimagine customer business models, profitability, and market position through digital transformation.
* Leverage ecosystem relationships to navigate complexity and deliver sustained competitive advantage.
Qualifications
Minimum Experience
* Australian citizenship is required for this role.
* 10+ years of enterprise or strategic sales experience, managing large, complex customer accounts with multi‑year revenue responsibility.
* Demonstrated experience owning and executing account plans, including pipeline management, forecasting, and revenue growth against quota.
* Demonstrated experience selling cloud, platform, or enterprise technology solutions to senior business and technical decision makers.
* Experience influencing or engaging C‑level stakeholders on long-term technology strategy and investment decisions.
Preferred Experience
* Experience managing strategic or global accounts within highly regulated or complex industries (e.g. enterprise, public sector, regulated commercial).
* Experience working within a partner ecosystem, including co‑selling and joint account planning with technology or industry partners.
* Demonstrated exposure to competitive enterprise sales environments.
Experience orchestrating complex deals involving multiple internal teams and external partners to deliver customer outcomes.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.