Join to apply for the Digital Customer Experience Lead role at Lumus Imaging1 week ago Be among the first 25 applicantsJoin to apply for the Digital Customer Experience Lead role at Lumus ImagingGet AI-powered advice on this job and more exclusive features.About UsLumus Imaging, a national leader in diagnostic imaging, is looking for an experienced and innovativeJob reference: #15376Brand: Lumus ImagingLocation: SydneyWork type: Full Time (Permanent)About UsLumus Imaging, a national leader in diagnostic imaging, is looking for an experienced and innovative Digital Customer Experience Lead to champion the design, delivery, and continuous improvement of our digital solutions. This role is key to transforming how we engage with referring practitioners and patients, ensuring our platforms are intuitive, efficient, and aligned with future healthcare needs.About The RoleAs the Customer Experience Digital Lead, you will take full ownership of customer-facing digital products—from initial concept through to development, implementation, and optimisation. You’ll work closely with internal teams and external partners to create best-in-class digital experiences that drive better patient outcomes and improve referrer engagement.Key ResponsibilitiesManage digital platforms including portals, mobile apps, and referral systemsLead the development and enhancement of digital productsCollaborate with stakeholders to define and execute the digital product roadmapLeverage customer insights and usage data to optimise digital experiencesDrive continuous improvement and innovation across digital channelsEnsure seamless integration with clinical and operational systemsMonitor performance and resolve issues to ensure platform reliabilityAbout You5+ years' experience in digital product management, ideally within healthcare or a related industryDemonstrated success in managing and evolving digital platformsStrong knowledge of product lifecycle and agile development practicesTechnically confident, with the ability to collaborate with software and IT teamsExceptional communication and stakeholder management skillsStrategic thinker with a user-first mindsetFamiliarity with healthcare standards (e.g., HL7, FHIR) and radiology systems is highly desirableBenefits And WellbeingAs part of working for Lumus Imaging, you will have access to a range of benefits including:Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.Corporate health insurance discounts, banking benefits and novated leasing salary packaging.Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.Our commitment to diversity and inclusionLumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.How To ApplyPlease click the ‘Apply Now’ button to complete the pre-screening questions and submit your application.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionDesign, Art/Creative, and Information TechnologyIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Lumus Imaging by 2xSign in to set job alerts for “Digital Specialist” roles.Sydney, New South Wales, Australia 2 days agoSilverwater, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoMarrickville, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$115,000.00-A$135,000.00 4 days agoDigital Marketing Specialist / Transformation ManagerSydney, New South Wales, Australia A$800.00-A$850.00 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$75,000.00-A$100,000.00 5 days agoSt Leonards, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 1 week agoDigital Specialist - Paid Social & CreativeSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$90,000.00-A$120,000.00 4 days agoSydney, New South Wales, Australia 4 days agoSurry Hills, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSt Leonards, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoMacquarie Park, New South Wales, Australia 1 day agoOnline-Marketing Opportunity with Flexible Hours!Sydney, New South Wales, Australia 1 month agoNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoManly, New South Wales, Australia A$65,000.00-A$75,000.00 1 week agoSydney, New South Wales, Australia A$100,000.00-A$110,000.00 3 days agoWe’re unlocking community knowledge in a new way. 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