Centre of excellence lead merchants go to market (sydney)

Business Banking (BB) manages relationships with Commonwealth Bank's small‐medium enterprise customers, mid‐market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers. The Everyday Business Banking (EBB) team supports the full spectrum of customers' needs from the smallest businesses to the largest corporates. We have accountability for developing marketing leading innovations in Cash management, Merchant Solutions, Customer Lifecycle Management and Transaction Banking Services frontline.

Our purpose is to improve the financial wellbeing of our customers and communities.

• Work with Relationship Executives and Transaction Banking Product Specialists, and customers to understand their business needs and problems to solve and determine the best product & solution fit.
• Engage with the largest strategic opportunities, leading executive relationships and helping the team navigate long sales cycles with complex fintech solutions to win new customers.
• Deliver exceptional, compelling pitches and engage in business‐level conversations at multiple levels of the organisation, including CFO, CIO/CTO, COO, and CEO.
• Ensure the designed solutions are optimised to mutually meet our client's needs while ensuring technical feasibility. Provide key insights into emerging client needs to inform product roadmaps.
• Actively drive sales management in your team, establishing a cadence with Segment and TB leadership teams to manage the pipeline of opportunities.
• Work with Product teams, TB Product Specialists and Relationship Executives to maintain a continuous loop of client feedback on features and development pipeline.

• Your leadership extends to driving sales excellence within the team. Set high standards, establish effective sales methodologies, and implement disciplined sales cadences.
• Regularly seek feedback on team performance from Transaction Banking team, Relationship Executives, segment leadership and clients.
• Identify product knowledge and sales capability gaps within the team and work with enabling teams to close.
• Develop a high‐performance culture and create a strong talent pipeline.
• Maintain knowledge currency in competitive and disruptive technologies.
• Create an inclusive and psychologically safe culture. Role model culture and mindsets.

• Risk Mindset – all CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
• Exceptional communication skills & ability to translate technology capabilities into customer perks.
• Deep industry experience in payments technology, APIs, switching, software, cloud‐hosted solutions.
• Understand business case selling techniques (ROI storytelling) & solution selling techniques (problem solving).
• Stitch / design technical solutions to solve client business needs.
• Industry experience must be from B2B technical & sales background – SaaS businesses, gateways, payment service providers, BNPLs, etc.
• Strong collaboration with teams on work streams / project activities end to end and independently manage deliverables.
• Excellent commercial acumen, including demonstrated ability to drive business growth and strategically problem solve.
• Excellent stakeholder engagement, influencing and relationship‐building skills.
• University degree qualification in business, technology, law or commercially related discipline.

At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values‐driven organization, we nurture and support our people through skill and talent development, collaboration, flexibility and internal promotion.