Job Description
We're looking for a skilled Fraud Investigations Officer to join our team. This is a key role in identifying and mitigating live risks associated with fraudulent activities, ensuring the security of customers' accounts and their funds.
The ideal candidate will have experience within a Fraud function or Investigations experience, excellent communication and interpersonal skills, familiarity with retail banking systems and the ability to extract and analyse data.
Responsibilities:
* Conduct comprehensive investigations into various fraud cases
* Draft evidence-based investigation reports for internal stakeholders
* Take immediate action to mitigate risks on accounts linked to fraudulent activity
* Ensure that relevant ePayments Code obligations are understood and met in day-to-day investigations
* Access and interpret data from HSBC retail banking systems
* Engage with all necessary stakeholders within and outside of the organisation
* Communicate directly with internal staff and customers where necessary
* Work independently and as part of a team
* Share knowledge and experience within the team
* Identify learning opportunities, control weaknesses and drive process improvements based on the analysis of fraudulent activities during investigations
Required Skills and Qualifications
Experience within a Fraud function or Investigations experience
Excellent communication and interpersonal skills
Familiarity with retail banking systems and the ability to extract and analyse data
Well-developed report writing skills
Ability to work under pressure and meet tight deadlines
An enquiring mind with a good eye for detail
Excellent organisational skills
Benefits
We offer a range of benefits including market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes.
Others
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, we're committed to building a culture where all employees are appreciated and respected and where opinions count.