Customer Service Lead
As a customer-centric professional, you will play a key role in driving seamless customer experiences across our operations function.
Your responsibilities will include acting as a trusted advisor, supporting and guiding customers through the entire operational process to ensure accuracy, efficiency, and exceptional service.
In this strategic position, you will champion operational excellence, uphold process integrity, and collaborate with internal teams to deliver timely communications, statements, and reporting.
You will take ownership of customer inquiries, support data accuracy and flow, and contribute to ongoing process improvements.
The ideal candidate will possess strong relationship-building skills, a proactive approach, and a commitment to delivering outstanding service while supporting colleagues to achieve shared goals.