BlueAPACHE is an Australian owned award‐winning Managed Service Provider, recognised for the 6th year running as Mid‐Market Partner of the Year at the ARN Innovation Awards. We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience.
Role Description
The Account Director is accountable for the commercial relationship between blueAPACHE and a dedicated portfolio of blueAPACHE's customers. They actively create long‐term, trusting relationships across multiple levels of stakeholders within our customers' organisations, ensuring blueAPACHE delivers solutions that are aligned to their business objectives. Leveraging the blueAPACHE Strategic Customer Engagement (SCE) framework, the Account Director proactively seeks to understand customers' technology roadmaps and identifies where blueAPACHE solutions and services can be aligned. They identify new opportunities and identify where risks or potential improvements can be addressed, resulting in increased sales/revenue, growth within accounts and the ongoing retention and satisfaction of the customer. The ideal candidate is a highly motivated individual with strong communication skills, a proactive nature and a natural ability to forge strong customer relationships built on trust. They are comfortable engaging with senior business decision makers, work cohesively with the wider commercial team in preparing solutions and presentations, and deliver results by demonstrating initiative, being organised, and accountable for their time and sales performance. They are also able to maintain an appropriate level of professional competence including good listening, presentation and written communication skills.
Resources & Responsibilities
* Develop deep, trusted advisor relationships across multiple levels of client stakeholders and executive sponsors within your accounts.
* Develop Annual Account Management plans, identifying white space and opportunities for growth within your client base.
* Using the blueAPACHE SCE model, proactively align and develop a customer‐endorsed technology roadmap, identifying where blueAPACHE solutions and services can be provided.
* Capture all whitespace, re‐signs, risks and outputs of the technology roadmaps as Opportunities within the CRM, maintaining a multi‐year pipeline.
* Gain a detailed understanding of your assigned client base, including business drivers, objectives, industry challenges, threats, and regulatory requirements.
* Gain a thorough understanding of blueAPACHE products and services under contract to your clients, and their impact on the clients' operations and success.
* Ensure that the blueAPACHE Account Governance framework is followed with relevant strategic accounts, including monthly reporting meetings, quarterly business reviews, and annual strategic/ executive engagement.
* Ensure ongoing retention of customers by negotiating contract re‐signs prior to expiration.
* Work with the Customer Success Team to ensure accurate customer billing.
* Assist with challenging client requests or issue escalations as needed.
* Execute the Executive Engagement Framework.
* Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
* Conduct quarterly business reviews with the blueAPACHE Senior Leadership Team to outline the progress of your client strategy execution.
Benefits
* Option to interview virtually.
* Environments to make a real difference and develop careers within a supportive, rewarding culture.
* Regular social events and a collaborative team of experts.
* Health Insurance discount with Medibank.
* Discounts on a thousand products.
* Employee Assistance Program from The Mind Room.
* Ongoing training and development, including paid certifications.
* Quality hardware and laptop provided.
* Employee referral programme – referrals are rewarded.
* All offers of employment subject to National Police Check.
#J-18808-Ljbffr