Talent Parramatta, New South Wales, Australia
Technical Support Engineers
Talent Parramatta, New South Wales, Australia
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Base pay range
A$65,000.00/yr - A$95,000.00/yr
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Technology, Transformation and Telecommunications specialist
Technical Support Engineers
Location: Parramatta/ Chatswood (1-2 days in each office)
Job Type: 12-month fixed term contract + extensions
Hours: Mon to Fri rotating 8-hour shifts between 7am to 8pm
Salary: 65k-95k package
Start Date: As soon as possible
About Us
Hiring multiple proactive and highly capable Technical Support Engineers across levels 1-3 to join a growing Service Desk & EUC team. The role blends hands-on IT support with responsibilities in managing and improving End User Computing (EUC) services across business units. You'll be the go-to person for day-to-day support issues, while also owning the delivery and continuous improvement of desktop and mobility services nationally.
Position Summary
As a Technical Support Engineer, you'll be supporting phone, face-to-face walk ups and EUC support to sites across the country across mobiles, iPads, laptops, peripherals, tech troubleshooting, managing projects to set-up new sites and provisioning. The role involves working Mon to Fri rotating 8-hour shifts between 7am to 8pm split between the Paramatta and Chatswood offices with once a month in Canberra.
Key Responsibilities
Service Desk Analyst (Level 1/2 Support):
* Deliver first-level IT support over the phone, onsite and via CRM.
* Troubleshoot issues across desktops, applications, connectivity, and peripherals.
* Perform user administration and basic training on in-house systems.
* Log, track, and escalate incidents and requests within SLA targets.
* Maintain asset registers and assist with the implementation of IT enhancements.
* Contribute to knowledge base documentation and process improvement initiatives.
End User Computing (EUC) Lead:
* Lead desktop and mobility support services across Service Stream.
* Ensure SLA performance for incidents, requests, and executive/VIP support.
* Drive compliance for patch management and security updates.
* Own and improve IT asset lifecycle management, including refresh and disposal.
* Provide advanced support and technical ownership of SCCM, Intune, and SOE management.
* Collaborate with stakeholders and vendors to uplift EUC capabilities using modern, secure, and cost-efficient technologies.
* Report on EUC service delivery outcomes and drive continuous improvements through Agile practices.
Skills & Experience
* Minimum 1+ year in Level 1/2 IT support.
* Strong technical experience in EUC tools (SCCM, Intune, Active Directory, Microsoft 365).
* Solid understanding of Windows OS, desktop hardware, and mobility solutions.
* Experience in service leadership or team coordination.
* Ability to diagnose and resolve technical issues efficiently.
* Excellent communication and stakeholder engagement skills.
Preferred:
* Microsoft certifications (M365, Intune, Windows 10/11).
* ITIL Certification.
* Agile Certification (desirable but not mandatory).
* Experience in vendor management and service performance monitoring.
* Previous exposure to incident and change management frameworks.
What You Bring
* A strong customer-first mindset with the ability to work under pressure.
* Must Have full Australian Work rights
* Must have driver's licence and own vehicle
* Natural leadership qualities and a collaborative approach.
* Passion for continuous improvement and innovation in IT services.
* High attention to detail and ability to manage competing priorities.
How to Apply
Apply now for a chat or send your resume to
Technical Support Engineers
Location: Parramatta/ Chatswood (1-2 days in each office)
Job Type: 12-month fixed term contract + extensions
Hours: Mon to Fri rotating 8-hour shifts between 7am to 8pm
Salary: 65k-95k package
Start Date: As soon as possible
About Us
Hiring multiple proactive and highly capable Technical Support Engineers across levels 1-3 to join a growing Service Desk & EUC team. The role blends hands-on IT support with responsibilities in managing and improving End User Computing (EUC) services across business units. You'll be the go-to person for day-to-day support issues, while also owning the delivery and continuous improvement of desktop and mobility services nationally.
Position Summary
As a Technical Support Engineer, you'll be supporting phone, face-to-face walk ups and EUC support to sites across the country across mobiles, iPads, laptops, peripherals, tech troubleshooting, managing projects to set-up new sites and provisioning. The role involves working Mon to Fri rotating 8-hour shifts between 7am to 8pm split between the Paramatta and Chatswood offices with once a month in Canberra.
Key Responsibilities
Service Desk Analyst (Level 1/2 Support):
* Deliver first-level IT support over the phone, onsite and via CRM.
* Troubleshoot issues across desktops, applications, connectivity, and peripherals.
* Perform user administration and basic training on in-house systems.
* Log, track, and escalate incidents and requests within SLA targets.
* Maintain asset registers and assist with the implementation of IT enhancements.
* Contribute to knowledge base documentation and process improvement initiatives.
End User Computing (EUC) Lead:
* Lead desktop and mobility support services across Service Stream.
* Ensure SLA performance for incidents, requests, and executive/VIP support.
* Drive compliance for patch management and security updates.
* Own and improve IT asset lifecycle management, including refresh and disposal.
* Provide advanced support and technical ownership of SCCM, Intune, and SOE management.
* Collaborate with stakeholders and vendors to uplift EUC capabilities using modern, secure, and cost-efficient technologies.
* Report on EUC service delivery outcomes and drive continuous improvements through Agile practices.
Skills & Experience
Essential:
* Minimum 1+ year in Level 1/2 IT support.
* Strong technical experience in EUC tools (SCCM, Intune, Active Directory, Microsoft 365).
* Solid understanding of Windows OS, desktop hardware, and mobility solutions.
* Experience in service leadership or team coordination.
* Ability to diagnose and resolve technical issues efficiently.
* Excellent communication and stakeholder engagement skills.
Preferred:
* Microsoft certifications (M365, Intune, Windows 10/11).
* ITIL Certification.
* Agile Certification (desirable but not mandatory).
* Experience in vendor management and service performance monitoring.
* Previous exposure to incident and change management frameworks.
What You Bring
* A strong customer-first mindset with the ability to work under pressure.
* Must Have full Australian Work rights
* Must have driver's licence and own vehicle
* Natural leadership qualities and a collaborative approach.
* Passion for continuous improvement and innovation in IT services.
* High attention to detail and ability to manage competing priorities.
How to Apply
Apply now for a chat or send your resume to
Desired Skills and Experience
* Minimum 1-year previous experience in technical support level 1 / 2
* Demonstrated knowledge of Microsoft Operating systems and client applications;
* Knowledge of Desktop Devices, including PC's, Laptops, PDAs, and associated software;
* Experience with Outlook / Microsoft exchange / active directory is essential;
* Experience with installation/troubleshooting of software and hardware (desktop) faults;
* Strong analytical and problem-solving skills to be able to diagnose, resolve entry level technical and hardware issues
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet and Technology, Information and Media
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