Receptionist / Admin Support
Location: Ballina, NSW (on-site)
Clinic: Sunshine Speech & Allied Health
Reports to: Clinic Manager
Employment: Permanent Part-Time — Monday, Tuesday, Thursday & Friday (set hours with some flexibility)
About us
Sunshine Speech & Allied Health is an integrative, inclusive and compassionate clinic in Ballina, delivering Speech Pathology and Occupational Therapy for all ages. We step away from a deficit-based model—our practice is client-centred, strength-based, relationship-focused and proudly neurodiversity-affirming. Our goal is for every client to feel valued and empowered to engage confidently in their community.
Position purpose
Provide a warm, organised and reliable first point of contact and a seamless front-of-house experience that reflects our inclusive, person-centred values. You'll own the front desk—triaging enquiries, coordinating bookings and rooms, and ensuring timely, accurate billing and claims—so each day runs smoothly and clinicians can focus on high-quality care.
The role
* Client experience & front-of-house: Welcome clients, check-in/out, assist with forms; keep the waiting area calm, tidy and accessible.
* Bookings & calendars (PracSuite): Schedule/reschedule, send reminders, manage waitlist and room allocations; apply the cancellation/DNA policy fairly.
* Intake & onboarding: Triage new enquiries; collect key details (NDIS plan type/manager, Medicare referral, GP); send onboarding pack/service agreement; file consents.
* Billing & claims: Process EFTPOS and HICAPS/health-fund, Medicare (HPOS/PRODA) and NDIS (portal/plan-manager) claims; issue invoices/receipts; complete end-of-day reconciliation and banking.
* Communication: Manage phone, email and SMS with a friendly, professional tone; provide clear updates; escalate urgent matters promptly.
* Admin support & facilities: Scanning/filing, mail, stock orders, basic printer/IT triage and vendor calls; keep therapy rooms presentation-ready.
* Compliance & safety: Maintain client confidentiality and records; follow infection control and WHS procedures; log incidents/maintenance requests.
What you'll bring
* Availability Mon/Tue/Thu/Fri; reliable and punctual.
* Reception/admin experience (health or community preferred).
* Tech-confident: practice software (PracSuite or similar), Google Drive, cloud docs; accurate data entry and attention to detail.
* People-first communicator: calm, empathetic, solutions-focused—especially under pressure.
* Understanding of NDIS/Medicare/private health workflows (or ability to learn quickly).
* Checks: NSW WWCC (employee), NDIS Worker Screening, National Police Check (or willingness to obtain). Current First Aid/CPR preferred.
* Work rights: Unlimited right to work in Australia.
What we offer
* Award-aligned pay: Health Professionals & Support Services Award (Support Services—level commensurate with experience) + super.
* Onboarding & training: Clear procedures, checklists and supportive handover.
* Purpose-driven, friendly team culture; regular feedback and growth opportunities
Apply now using the link below.
We are an inclusive, equal-opportunity employer. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and LGBTQIA+ folks. If you need adjustments to participate in the recruitment process, please let us know and we'll make it work.Apply
Job Types: Part-time, Permanent
Pay: $25.00 – $35.00 per hour
Expected hours: 25 – 32 per week
Application Question(s):
* What days/hours can you regularly work?
* Experience with healthcare admin (NDIS, HICAPS, PracSuite/Nookal)?
* Do you hold (or can you obtain) WWCC & NDIS Worker Screening within 6 weeks?
Work Location: In person