Serious Injury Coordinator Full time, fixed term role for 12 months Geelong office location, with flexible hybrid working (3 day office attendance per week) Offering a competitive starting base salary of $111,773 plus super and benefits Grow your career by supporting real progress Right now, we’re seeking a Serious Injury Coordinator who will continue to play their part in caring for the lives of everyone on Victoria’s roads. Someone committed to supporting the progress of our clients and your colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters. Find out more about our shared purpose, and what drives every one of us. About the role As the TAC’s newest Serious Injury Coordinator, you’ll manage all pre-litigation aspects of Serious Injury applications and resolve granted common law matters. This role is critical to he success of the Common Law Protocols, requiring exceptional organisation, deep knowledge of serious injury and common law processes, and strong stakeholder management. You will handle a high volume of matters within a delegated authority, ensuring efficient, just, and cost-effective outcomes for clients injured in transport accidents. Key responsibilities within this role include assessing applications, facilitating Serious Injury conferences, negotiating settlements, and delivering high-quality customer service in line with TAC’s values of making every conversation count and simplifying the complicated. About the Team As part of the Resolutions Group within the Clients Division, the Common Law branch plays a vital role in achieving the TAC’s mission of supporting clients’ recovery and independence. Our team collaborates closely with legal representatives, medical practitioners, and internal stakeholders to drive positive client outcomes, return-to-work initiatives, and financial scheme performance. We are a dynamic, values-driven team committed to innovation, model litigant behaviour, and adherence to the Victorian Government’s Charter of Human Rights and Responsibilities. You’ll work in a supportive environment that encourages coaching, knowledge sharing, and continuous improvement to meet strategic priorities and manage future liabilities effectively. What we’re looking for Highly Developed Stakeholder Engagement Skills Proven ability to build and maintain relationships with diverse stakeholders, including legal professionals (Senior Barristers and Solicitors) and medical practitioners, to achieve satisfactory outcomes for all parties. Superior Negotiation & Decision-Making Skills Extensive experience in negotiating complex claims and making timely, accurate decisions based on medical, forensic, and legal data, with a strong understanding of alternative dispute resolution. Specialised Knowledge and Analytical Expertise In-depth knowledge of medical and paramedical terminology, traumatic injury treatments, and current case law, combined with the ability to analyse and interpret data to assess liability, quantum, and serious injury granting rates is highly advantageous. Take the next step in your career. Apply now. Click apply to submit your Cover Letter and Resume. If successful, you’ll progress to a written assessment. All applicants will be advised of the outcome of their application. For more information, read the attached Position Description or contact Joel Cooper for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Wednesday 20 th August 2025. If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagement@tac.vic.gov.au. If over the phone is better for you, our number is 5225 7500. Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website. This role will require you to have a valid Working with Children Check. Do you know someone who will be the perfect fit for our team? Learn how to share the opportunity and refer a friend today! A current TAC employee is eligible to apply for another position at TAC if: The employee has been in their current position for at least 12 months; and Has attained at least a competency 2 (for job groups 1-5); and Is not currently on a Performance Improvement Plan (PIP) Please note, temporary staff who are employed by a recruitment agency to work at the TAC will be eligible to apply.