Job Description
Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of the customer‐facing team and will effectively deliver store operations activities in support of a sales‐focused culture and profitable sales growth.
Key Responsibilities
* Deliver effective store administration in line with standard procedures, including:
* Cash handling and tendering transactions
* Store multi‐channel fulfilment and stock integrity
* Telephone management and enquiries
* Marketing and promotional activity
* Contribute to financial performance through effective inventory management and management of controllable expenses
* Manage all sales channel fulfilment in line with procedures
* Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
* Contribute to The Good Guys brand and store experience through quality merchandising, in‐store marketing and presentation
* Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities
Qualifications
* Customer Focus – does everything through the eyes of the customer
* Drives Results – consistently achieves results, even under tough circumstances
* Demonstrates Self‐Awareness – uses feedback and reflection to gain insight into personal strengths and weaknesses
Benefits
* Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued
* Competitive remuneration which may include generous sales commission and other incentives
* Access to exciting career opportunities and comprehensive training and development programs as part of the JB Hi‐Fi Group
* Fantastic discounts across the JB Hi‐Fi Group, and access to team‐member benefits programmes with exclusive offers, wellbeing perks and everyday savings
* 12 weeks paid parental leave for eligible primary carers (and a gift for new parents); flexibility and hybrid working models for eligible roles
* Employee Assistance Program providing counselling and wellbeing resources for team members and their families
* Helping Hands workplace giving programme raising millions for charitable partners
* Commitment to sustainability with a goal of net zero carbon emissions by 2030 and continuous progress in reducing, reusing and recycling
Equal Opportunity Employer
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
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