**Job no**: 564489
**Work type**: Part Time
**Location**: Auburn
**Categories**: Sales
- **Part Time** Position
- Guaranteed base earnings
- Paths for career progression with a trusted national brand
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman **Auburn** Customer Service Team is seeking a passionate, customer service focused individual to join them in delivering _Great Service, Always_ to their customers.
**To be successful you will**:
- Be highly motivated and results driven person with outstanding customer service and communication skills
- Enjoy working in a team environment
- Have a passion for retail
**Your duties include, but are not limited to**:
- Actively manage Harvey Norman customer repairs & servicing
- Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
- Keep our customers informed about repair status
- Assist with admin duties, including processing invoices, claims and reporting as per company procedures.
- Advise customers of stock arrival and coordinate delivery
**What we require**:
- Experience in (or ability to work in) a customer focused, successful retail business
- Experience working in a high volume administration role
- Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
- Customer service champion with very strong communication and interpersonal skills
- Excellent organisational skills
- Going above and beyond to provide exceptional customer focused problem solving
- Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
services
**What we offer**:
- Generous staff discounts
- Harvey Norman is a strong advocate of career progression with a wide support network for professional development
- An environment where good performance is recognised and rewarded
- A flexible and positive work environment
**Advertised**: 31 Oct 2024 AUS Eastern Daylight Time