Job Title: Practice Leader
About the Role:
We are seeking a highly skilled and experienced practice leader to join our team. The success of this role is driven by their ability to co-ordinate the business, people, operations and services of the clinic.
* Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
* Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
* Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
* Managing the financial performance of the clinic, stock control, procurement, accounts, budgets and profit and loss.
* Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
* Working closely with Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
* Working closely with Regional Managers to champion change, improve clinic performance, drive client engagement and create high performing service environments.
* Leading on company initiatives, projects and technology.
* Bringing a transparent leadership style focused on collaboration and engagement.
About You:
We require an experienced practice leader or head nurse who has:
* A minimum of 2 years experience in a practice leadership or head nurse role in a veterinary or animal related field.
* A commitment to delivering exceptional service excellence and clinical care.
* Experience with practice management systems or appointment book management skills and are computer literate.
* Strong problem solving, decision making and organisational skills.
* A good understanding of people and employment obligations.
* A good knowledge of workplace health and safety regulations.
* Experience or interest in change champion and project management.
* A genuine, warm and supportive style that enjoys caring for people who care for animals.