**Work Type**:
- Permanent - Full Time**Work Mode**:
- On-site**Industry**:
- Call Centre & Customer Service**Location**:
- Clayton - Victoria**Salary**:
$70,000.00 - $70,000.00 Yearly
**Reference**:
- BH-26090An exciting opportunity is available for an experienced Customer Service Specialist to join this multi-national manufacturer and distributor, based in Clayton.
This full-time position will report to the Customer Service Supply Chain Manager and is responsible for tracking inbound and outbound customer enquiries.
You will be monitoring orders and coordinating with the appropriate stakeholders to ensure prompt update of information to the customers.
Your responsibilities will include, but are not limited to:
- Providing a high standard of customer service and build meaningful relationships within key accounts
- Stock receipting and reconciling the 3PL inventory report
- Daily stock dispatch and invoicing utilising the ERP system to ensure DIFOT is met
- Generating the rolling sales order report on a fortnightly basis
- Run weekly order status report and provide up to date information to customers on open orders
- Maintain DIFOT (Delivery in Full & On Time) and customer scorecards
- Utilise customers forecasts to accurately make recommendations around production builds to cover all relevant months
- Liaising with freight officers to ensure the timely delivery of customer orders
Demand Planning tasks:
- Forecast demand planning & analysis - review customer forecast against stock coverage and provide build recommendation to customer
- Analyse customer forecasts for variances month to month
- Provide plant with monthly forecast data for RM procurement
If you have experience in delivering superior customer service and have impeccable accuracy in order entry, then this may be the position for you.
We welcome the opportunity to speak with you if you have experience in a similar Customer Service position.