Overview
GoFundMe is hiring an Analyst I to join the global Trust & Safety team. In this role you will operate with consistency while mastering new techniques and technologies to help ensure GoFundMe remains a safe place to give and receive donations online. Trust & Safety protects donors, fundraiser organizers, beneficiaries, and the company from financial crimes and abuse.
The position involves conducting high-quality due diligence reviews to verify the authenticity of fundraisers, campaign organizers, and beneficiaries, including identity verification, KYC information, and reviewing fundraisers for indicators of fraud or financial crime. You will apply established risk criteria to identify and escalate high-risk cases and support compliance while maintaining a trusted platform.
Responsibilities
* Conduct Customer Due Diligence (CDD) reviews in accordance with internal policies, procedures, and applicable regulatory requirements, ensuring consistent and accurate due diligence.
* Review identity verification results and supporting documentation to confirm customer identity and authenticity of fundraisers and beneficiaries.
* Perform sanctions and watchlist screening and identify potential PEPs, adverse media, or other risk indicators requiring further review.
* Review fundraiser and account attributes for indicators of fraud, abuse, or financial crime using risk signals; escalate cases per defined procedures.
* Conduct onboarding due diligence on organizations, including verification of entity information and ownership details where required.
* Document findings clearly in internal case management systems to support escalation decisions, audits, and downstream investigations.
* Collaborate with cross-functional teams (Payments Risk, Content Risk, Legal, Customer Care, Compliance) to resolve due diligence inquiries.
* Respond to customer inquiries related to identity verification and due diligence requirements, balancing risk mitigation with a positive user experience.
* Build familiarity with common fraud and financial crime risks on the platform to aid in identifying and escalating higher-risk cases.
* Support the team during crisis situations by prioritizing reviews of crisis fundraisers and assisting affected customers and stakeholders as needed.
Qualifications
* Bachelor's degree or equivalent practical experience preferred.
* 1-3 years of experience in operations, payments, financial services, fraud prevention, compliance, or related field with knowledge of merchant processing behaviours.
* Familiarity with customer due diligence identity verification, financial crime risk indicators, and KYC standards; understanding of their application to a merchant and the wider financial ecosystem.
* Empathetic, customer-focused, with ability to balance risk mitigation and positive user experience.
* Proactive, adaptable to evolving requirements and industry guidance.
* Strong individually-driven performance while contributing to the team's operational performance.
* Ability to work with ambiguity in a dynamic environment and adapt to process and policy changes.
* Effective collaboration with a distributed global team and ability to work autonomously in remote or hybrid settings.
* Self-starter with ownership and accountability; strong attention to detail and risk escalation ability.
* Fast learner, initiative-taker, and commitment to quality; excellent organizational skills to manage priorities.
* Clear and concise written and oral communication; English proficiency at C1 level.
* Analytical and solution-oriented mindset with strong critical thinking.
* Alignment with GoFundMe core values and team culture; flexibility to support coverage needs including occasional holiday shifts.
Why you'll love it here
* Make an Impact: Be part of a mission-driven organization making a difference in millions of lives.
* Innovative Environment: Work with a diverse team in a fast-paced, forward-thinking setting.
* Collaborative Team: Join a supportive team that celebrates success together.
* Competitive Benefits: Competitive pay and comprehensive healthcare benefits.
* Holistic Support: Financial assistance for hybrid work, family planning, generous leave, flexible time off, and wellness resources.
* Growth Opportunities: Learning, development, and recognition programs to help you thrive.
* Commitment to DEI: Ongoing diversity, equity, and inclusion initiatives and employee resource groups.
* Community Engagement: Opportunities to contribute through volunteering programs.
EEO and Privacy
GoFundMe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender identity or expression, pregnancy status, marital status, age, medical condition, disability, or military or veteran status. Reasonable accommodations are available on request.
Global Data Privacy Notice for Job Candidates and Applicants: Depending on location, GDPR or certain US privacy laws may regulate how we manage applicant data. By submitting your application you agree to our data processing practices as described in our privacy notice.
To apply, please visit our careers site for the official application process.
#J-18808-Ljbffr