Are you passionate about delivering exceptional customer service and problem-solving? At Mazda Australia, we're looking for a Customer Service Champion to join our dedicated team and help us create seamless experiences for our valued customers.
About the role:
As a Customer Service Agent, you will be the first point of contact for customer inquiries via our 1800 phone line. You'll play a pivotal role in resolving technical and service-related queries, assisting dealerships, and ensuring our customers feel supported at every step.
This role involves managing diverse customer cases, conducting research, liaising with dealers and external parties, and ensuring timely resolutions that align with Mazda's commitment to excellence.
This position requires a full-time, in-office presence five days a week, fostering a collaborative work environment and promoting effective teamwork.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and web channels.
* Manage and resolve minor service or technical issues in collaboration with dealerships and internal teams.
* Assist with the National Customer Care (NCC) loan vehicle program.
* Investigate and address customer concerns identified through letters and surveys.
* Ensure compliance with Mazda policies, procedures, and relevant legislation.
* Proactively support initiatives like the Early Alert program to prevent potential complaints
About you:
To succeed in this role, you'll bring experience in customer service with a focus on resolving complex inquiries, along with a good understanding of how motor vehicles work—or a willingness to learn.
Exceptional communication and interpersonal skills are essential, enabling you to build strong relationships with customers, dealers, and suppliers. You'll also need to be analytical, organized, and a skilled problem-solver who can manage competing priorities effectively.
Proficiency in Microsoft Word, Excel, Outlook, and other IT systems is required to perform the role successfully.
About Mazda Australia:
Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting‐edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.
Mazda Australia Benefits:
* New Car Discounts, participation in the Employee Demo Vehicle Program (discounted lease car options) and New Vehicle Drive Programs.
* Annual bonus eligibility and 17.5% annual leave loading.
* Access to weekend loan cars, uniform allowance, and additional perks.
* Paid Parental Leave.
* Join a collaborative team and supportive team culture.
* Ongoing learning and development opportunities to fuel your career growth
* Wellness Programs throughout the year, Skin Checks, Annual Flu Vaccinations,
If you're ready for a challenge, apply today to connect your vision with ours. Discover more about us and seize this opportunity!
Application and Selection Process
We value attitudes, behaviours, and values that align with Mazda Australia's culture. Applicants will be subject to a police check, reference checks, and online psychometric assessment.
We thank you for your application, please note only shortlisted and candidates with permanent working rights in Australia will be contacted.
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