A technology services provider in Newcastle is seeking a skilled help desk technician to assist a diverse range of clients. In this role, you will be the initial contact for technical inquiries, performing troubleshooting remotely and guiding customers through issues. Ideal candidates must show strong technical knowledge, especially with Active Directory, ServiceNow, and Citrix, along with excellent customer service skills. The position offers an opportunity to work in a dynamic environment where your contributions directly impact client satisfaction.#J-18808-Ljbffr