Operations Coordinator Role
This key role involves coordinating and directing the fleet, escalating and addressing issues as they arise.
Key Responsibilities
* Manage daily operations of the local fleet to ensure smooth and efficient coordination.
* Schedule and monitor fleet movements for safe, reliable, and cost-effective freight distribution.
* Organize staff rosters, ensuring timely communication of changes or updates.
* Support loading and unloading activities alongside the team.
* Perform administrative tasks, handling operational errors and discrepancies.
* Act as primary point of contact for customers, ensuring clear communication and timely responses.
* Implement operational improvements to boost efficiency and productivity.
* Maintain exceptional customer service standards.
Requirements
* Previous experience in a similar position (transport and logistics experience preferred).
* Familiarity with TMS systems is an advantage.
* Strong Microsoft Excel skills with demonstrable experience.
* Understanding of tracking and processing systems, scheduling, and maintaining accurate records.
* Excellent communication skills.
* Critical thinking and problem-solving abilities.