* Primary Location: AU - Melbourne, VIC - Collins Square
Company Description
Come grow with us.
AECOM is involved in the most interesting and challenging transport infrastructure projects that are shaping the landscape around us and defining the future of Australia and NZ. We live and breathe culture, making sure our lives are integrated with our professional development and we actively enjoy the journey.
Our teams work collaboratively across the world and our transportation experts leverage local knowledge and global capability to help clients navigate challenges and build a better world. Our expertise in planning, designing, and managing transportation systems allows us to help public and private clients move people and goods in smarter, more advanced, and sustainable ways.
Everyone belongs at AECOM
We're committed to diversity, equity, inclusion, and belonging - because great ideas come from diverse perspectives. AECOM is proud to be a Fortune 500 Most Admired Company, a WGEA Employer of Choice for Gender Equality, #Work180 Equitable Workplace Awards 2025 Winner and an AWEI Bronze Tier LGBTQ+ Inclusive Employer.
Job Description
We are seeking an experienced Platinum Client Account Manager to lead and grow a confidential, strategic enterprise account within our Transport line of business. This role stewards a multi-year portfolio for our Transport Business in Melbourne, encompassing network upgrades and expansions across road and rail corridors, stations and precincts, tunnels and interchanges, as well as mobility and ITS solutions, active transport, bus programs, and digital/asset data transformation.
Operating across Australia and New Zealand, the manager will set the account vision and strategy while cultivating C-suite and senior relationships. This involves orchestrating integrated delivery across advisory, planning and approvals, design and engineering, digital and data, environmental and sustainability and program/project management to achieve measurable outcomes in safety, reliability, capacity and decarbonisation.
Key focus areas include uncovering client goals and challenges, aligning our engineering solutions with their objectives, and driving pipeline origination and qualification. The manager will shape win themes for major pursuits, embed ESG and resilience considerations in bids and mobilise enterprise capabilities to create differentiated value.
Additionally, this position provides senior oversight on strategic initiatives, such as executive workshops and stakeholder engagement, while leading regular business reviews that offer performance insights and improvement actions. Championing client experience and continuous improvement will also be essential to the role.
How you'll make a difference
Build and sustain strong relationships with client executives, delivery partners and industry stakeholders to unlock strategic opportunities.
Leverage professional networks to identify new pursuits and foster partnerships that drive growth across Transport.
Convert qualified leads into long‐term partnerships through targeted engagement and value‐led solutioning.
Track transport market trends, policy shifts, and competitor movements to inform account strategy and positioning.
Translate insights into tailored offerings that align with client priorities (e.g., capacity, reliability, decarbonisation).
Drive account growth through consultative selling and structured account planning.
Negotiate favourable, risk‐aware terms that create mutual value and strengthen long‐term relationships.
Manage multiple workstreams and stakeholders to ensure timely, quality and compliant delivery.
Collaborate across advisory, design, environmental, digital and PMO teams to align execution with client objectives.
Qualifications
The following qualifications and experience are highly desired, but if you don't tick all the boxes you could still be a perfect fit for this role. Please apply, all applications will be considered.
Proven experience in account management, preferably within Transport engineering or technical services, with a strong growth track record on complex, multi‐service accounts.
Results driven with a focus on measurable outcomes, client satisfaction and portfolio growth.
Exceptional communication and interpersonal skills, with the ability to build rapport, influence senior stakeholders, and maintain enduring client relationships.
Strong business acumen and the ability to identify and capitalise on revenue opportunities, complemented by a creative problem‐solving mindset and innovative solutions.
Innovative thinker who can propose creative, scalable solutions that differentiate our offer and advance resilience/ESG goals.
Experience working with CAM teams, capture managers, and pursuit directors on positioning activities for major pursuits.
Degree in business, engineering, project management, strategy, or a related field.
Why you'll love working with us
* Flexible work arrangements, including alternative start/finish times, part‐time, job‐sharing and hybrid work options.
* Purchase up to 6 weeks additional annual leave per year.
* Flex public holidays – swap Easter or other holidays for ones that suit you better.
* Continuous learning and growth – lunch and learns, professional development courses, financial study assistance, 5 days paid study leave, global career opportunities.
Ready to push the limits of what's possible?
We welcome applications from individuals of all backgrounds, including those with disabilities, additional health or mental health needs, and/or neurodiverse conditions. If you require any adjustments during the hiring process, please let us know.
Applications are reviewed as they come in, and the role may close earlier than expected, so if this opportunity sounds like you, we encourage you to apply as soon as possible.
AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work across Australia. We pay our respects to their cultures and to their Elders – past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: https://aecom.com/au/our-vision-for-reconciliation/.
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