A leading GovTech company in Melbourne seeks a Customer Support Manager to lead a Level 2-3 Support team. This role involves shaping customer experiences, acting as a key escalation point, and driving service improvements across products in APAC. Successful candidates will have prior experience in software support teams, strong analytical skills, and a collaborative mindset. The company offers a flexible working environment, an inclusive culture, and benefits such as volunteer time off.#J-18808-Ljbffr