Hotel Guest Services
We are seeking individuals who possess excellent communication skills, a passion for delivering exceptional service and the ability to work well under pressure. As a Hotel Porter Concierge, you will be the first point of contact for our guests, providing a warm and welcoming experience from arrival to departure.
Your Key Responsibilities:
* Securely park guest vehicles and deliver luggage and amenities in accordance with hotel policies.
* Offer expert advice on hotel facilities and local attractions.
* Main point of contact for external and internal guests, ensuring a seamless and efficient experience.
* Act as a security advocate, ensuring non-guests are escorted off premises.
* Work safely and efficiently, maintaining a clean and organized workspace.
* Escort guests to their rooms, reviewing cleanliness and maintenance, and reporting any issues immediately.
* Valet parking or assist with self-parking, ensuring guest vehicles are parked securely.
* Assist with tour and car hire bookings, providing knowledge of local attractions and activities.
* Maintain a thorough knowledge of hotel facilities, functions, and activities, sharing this information with guests.
* Efficiently manage guest luggage, communicating clearly at all times during interactions.
About You:
* Customer service experience is highly desirable.
* Excellent communication and organizational skills are essential.
* You should be well-groomed and presentable, thriving in fast-paced environments and able to multitask.
* Adaptability and problem-solving skills are crucial, along with attention to detail and integrity.
* A full, unrestricted driver's license is required, as well as physical ability to perform manual handling tasks.
* You must be able to work flexible rosters, Sunday to Sunday, and hold full working rights in Australia.
Culture and Benefits:
* Discounted meals and beverages.
* Supplied meals during allocated shifts.
* An Employee Assistance Program is available.
* Discounted onsite dry cleaning.
* Career growth opportunities.
* Discounted onsite car parking.