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Spacetel is a Managed Services Provider and telecom partner, supporting SMB and midmarket organisations across South Australia.
We combine practical, dependable IT with modern cloud, security, voice and connectivity solutions.
You'll join a supportive, high-performance team that values customer outcomes, teamwork, and continuous learning.
Why Join Us
Flexible work approach and a supportive, growth-minded culture
Paid training and certification time during work hours
Clear career pathways with mentoring from senior engineers
Employee referral bonuses
Staff discounts on selected IT/telecom products and services
The Role
Reporting to the ICT Support Services Manager, you'll be a trusted tech responsible for delivering hands-on support and projects across diverse customer environments.
You'll be the "face of Spacetel" on client sites—calm under pressure, proactive, and focused on outcomes.
You will:
Provide onsite and remote Level 2/3 support across Microsoft 365, Windows *****, endpoint and network environments
Implement, maintain and document server, storage, network, and cloud solutions (Microsoft 365/Azure)
Own incident response and problem resolution within SLAs, including escalations where required
Assist with project delivery (migrations, rollouts, network/firewall implementations)
Contribute to pre-sales scoping/quoting and continuous service improvements
What You'll Bring
3+ years' ICT support experience (MSP background highly regarded)
Windows ***** support; general line-of-business app troubleshooting, monitoring/maintenance
Experience with RMM and ticketing tools (ConnectWise or similar)
Clear written and verbal communication, excellent customer service, and solid documentation skills
A proactive, dependable, and solutions-focused mindset
Nice to Have (Highly Regarded)
Unified Communications / VOIP (Teams Phone, 3CX)
Apple/macOS and Android support
The Fine Print
Must reside in Australia with full working rights
Current Australian driver's licence (regular travel to client sites)
Unrestricted National Police Clearance (or ability to obtain)
Some regional travel may be required from time to time
Practical technical assessment will form part of the selection process
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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