ISphere Global is a global IT resourcing company with strong links to large banks and fintechs in Australia, the UK, the USA, and the subcontinent. We urgently seek a Senior Data Analyst with a solid collections background in banking and finance, based in Melbourne or Sydney, Australia.ResponsibilitiesExhibit collections subject matter expertise.Serve as a trusted key point of contact for understanding and evaluating all collections data, business, and operational initiatives.Develop deep knowledge of business operations and industry standards.Provide consultancy on system and process changes, understanding their business impacts, benefits, and regulatory implications.Build and enhance effective data structures for fast and accurate reporting.Implement data governance controls for sensitive information.Automate recurring ETL processes, migrating from user-driven tools like Lavastorm to enterprise tools such as Snowflake.Evaluate new data sources for internal and external use.Upskill the collections team and broader business in data usage and understanding.Analytics & InsightsEnhance data analytics and storytelling for leadership by questioning data trends.Create collection propensity models, profitability analysis, risk scoring, and propose new metrics.Support the evaluation and design of tools in collaboration with data science, machine learning, and AI teams.Develop and maintain strategic dashboards using Tableau for executive decision-making.Continuously improve reports, dashboards, and visualizations aligned with business priorities.Drive customer segmentation strategies for retail and enforcement collections.Proactively recommend model and insight-driven strategies to improve collections and customer outcomes.Apply predictive analytics for customer behavior modeling.Adopt a customer-centric, risk-based approach in collections recommendations.Identify areas for process improvement through continuous data and system analysis.Innovate in data analysis and reporting to uncover key patterns and trends.Share knowledge and contribute to team growth.Propose innovative ideas to enhance collections processes.Conduct financial analyses to evaluate benefits and costs of initiatives.Lead projects to implement process enhancements, ensuring stakeholder engagement and governance.Embrace agile project management practices, utilizing tools like Jira and Confluence.Support data and analytics activities in systems integration projects.RequirementsStrong learning mindset for mastering customer processes and new data tools.Attention to detail, self-sufficient, motivated, and committed to delivering high-quality analytics.Ability to communicate complex analyses clearly and effectively.Strong stakeholder management and influencing skills in ambiguous environments.Extensive experience manipulating and analyzing high-volume, complex data from various sources.Proficiency with relational databases and SQL.Experience with ETL tools like Dataiku.Preferred skills include programming in Python, building predictive models, and experience with Tableau, Snowflake, or similar tools.
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