Location: Cremorne, occasional travel to other campuses
Role Type: Full-Time, Permanent
Remuneration: Starting from $106,565.76 including super
About us:
At Bendigo Kangan Institute we change lives through the power of education and skills.
BKI brings together Bendigo TAFE, Kangan Institute, VETASSESS and eWorks, to connect people and industries with the transformative power of education and careers.
We deliver future-ready skills, training, and assessment solutions, as well as lifelong learning opportunities. Our vision is to become Australia's leading skills provider.
If you are passionate about joining an agile and forward-thinking organisation that fosters innovation or thrive on being part of an inclusive and united team that puts the customer first, please read on.
About The Role:
The Lead LMS Customer Support plays a critical role in ensuring high‑quality, stable and customer‑centred learning management system services across our eWorks client base. You will be the primary owner of the LMS helpdesk function, managing incidents, requests and problem resolution through Zendesk, while coordinating with internal teams and vendors to maintain strong service levels.
This role provides technical support, system configuration, testing, deployment, and enhancements to Catalyst/Moodle environments. You will also deliver tailored onboarding, training and consulting services to clients, and contribute technical insight to service delivery and pre‑sales activities. As the senior SME, you'll guide the LMS Customer Support Officer and help drive continuous improvements, system stability and customer satisfaction.
We are excited about you because you have:
* Extensive experience providing technical support for Moodle/Catalyst LMS platforms.
* Proven ticket ownership and customer service excellence using a Service Desk tool (Zendesk desirable).
* Strong stakeholder skills—clear communicator, vendor‑savvy, and comfortable advising clients and non‑technical users.
* Experience delivering enhancements/projects (coordination, testing, release) and supporting migrations.
* Knowledge of ITIL processes; ITIL Foundation is desirable.
* Relevant degree/qualifications or equivalent experience, with excellent documentation/reporting skills.
We can offer you:
* Attractive work-life balance and flexible work options
* Free onsite parking for most campuses
* Professional development programs
* Fitness Passport Program with exclusive access for you and your family to 230+ locations Australia wide
* Counselling support (EAP) and Health & Wellbeing initiatives throughout the year
* Meaningful work that drives positive social impact
* The opportunity to build a career in a world leading vocational education and training sector, with diverse and emerging career opportunities across Australia.
The Essential Paperwork:
* Working with Children Clearance (WWCC)
* Current police check
* Certified right to work documentation
* Certified copies of your qualifications and transcripts
Need support with your application?
* For any accessibility requirements during the recruitment process, please contact
Ready to make the switch? Click 'Apply Now' to join our team by sending us your updated resume and cover letter.
Want to know more? Contact
Only applications from candidates with valid working rights will be considered. We are a child safe and equal opportunity employer and therefore the successful candidate will be required to hold a current Working with Children check clearance
Bendigo Kangan Institute acknowledges that their campuses are located on the ancestral lands of the Djaara people of Dja Dja Wurrung, Wurundjeri Peoples of the Kulin Nations, Yorta Yorta Nations and the Gunaikurnai people. The Institute respects their Elders past present and emerging and cultural heritage, and we recognize their continuing connection to land, waters, and culture.
Applications close: 11:59PM on Thursday 12 February 2026
Applications will be assessed as they come in – we may start interviews before the closing date.
NOTE: Bendigo Kangan Institute reserves the right to withdraw this position at any time.