About Us – Making Healthcare Friendlier
HeartBug is Australia's friendliest heart monitoring service and we're growing fast With that growth comes loads of opportunities for the future, and we're excited to welcome new people to the team.
We genuinely care about delivering outstanding service to our customers, clinics, hospitals, doctors, cardiologists and, most importantly, patients. We're passionate, motivated, and proud of the work we do.
Our office is friendly, relaxed and easy-going. We work hard, support each other, don't take ourselves too seriously, and enjoy coming to work while delivering excellent service every day.
Our headquarters are in Hillsdale, Sydney's Eastern Suburbs.
About You – Service from the Heart
You're reliable, organised and professional, with great attention to detail. You show up on time, manage your workload with ease, and take real pride in what you do.
Patient care is at the centre of everything for you. You communicate clearly, respond quickly, and always make people feel heard, supported and cared for.
You learn fast, take feedback on board, and thrive in a collaborative team. You never compromise on quality, consistency, patience and care - these four values guide everything you do.
About the Position - Customer Delight
As part of our Patient Care Team, you'll support patients during the 28 days they're wearing a HeartBug heart monitor. We don't see patients face-to-face, all support is provided via phone, text and email to patients across Australia.
This is not a call centre role.
We're looking for someone kind, empathetic and patient, someone who understands that many of our patients are dealing with heart issues or strokes and may feel anxious or overwhelmed. Your calm, caring approach will make a real difference during a stressful time in their lives.
What You'll Need to Succeed
* You'll be great in this role if you:
* Are confident using a computer (we use iMacs in the office)
* Can comfortably multitask for example, talking on the phone while sending text messages through our portal
* Understand smartphones (both iPhone and Android), including apps, Bluetooth, Wi-Fi, updates and settings
* Are happy to help patients use the HeartBug app over the phone
* Work closely with our Field Team to troubleshoot patient-related issues
* Respect the systems and frameworks we work within, especially when collaborating with clinics and doctors
* Always take privacy and confidentiality seriously
This is a full-time role, based in the office in Hillsdale, the hours are Monday-Friday, 10am to 7pm. This role cannot work from home or remotely.
You must hold permanent Australian residency / citizenship or equivalent work rights to be eligible for this position.
How to Apply – Impress with your letter
Yes, we want your resume, but the cover letter is the most important part.
Please include a one-page cover letter telling us why you'd be an amazing fit for HeartBug and why you'd love to be part of our dream team. Be yourself
Applications without a cover letter will not be considered. WWC and Police Checks are required for this position.
And just to be clear this is an office-based, full-time role in Hillsdale, so please don't apply if you're looking for casual hours or remote work.