Are you ready to launch your IT career in a dynamic and growing company? Our client small but expanding tech-savvy firm nestled in the heart of Perth's eastern suburbs and are on the hunt for a Level 1 Service Desk Officer to join their team!
Our client is an ambitious and customer-centric company committed to delivering top-notch IT solutions. Their friendly, innovative, and collaborative work environment makes them an ideal place to grow your career.
The Role
As a Level 1 Service Desk Officer, you'll be at the forefront of their IT support team, assisting their clients with their day-to-day technical needs.
Your responsibilities include
* Providing first-level technical support to end-users.
* Troubleshooting and resolving IT-related queries and issues.
* Knowledge of Office 365, SharePoint, Exchange, and Azure AD.
* Assisting with Windows AD, Users and Computers, Security Permissions, and Group Policy.
* Documenting and tracking support requests.
* Collaborating with the IT team to find solutions.
Your skills
* A strong customer focus and a passion for helping others.
* Previous experience in a similar role.
* Knowledge of Office 365 and Windows AD.
* Intermediate Level 1 ICT troubleshooting skills.
* Excellent communication and professional phone manners.
* The ability to prioritize tasks to meet SLAs.
* A desire to learn and grow into more senior roles.
* Strong documentation and independent work skills.
* Availability to work Monday - Friday, 8:30 am - 5 pm
What's in it for you!
* Ongoing career development opportunities.
* A supportive and collaborative team environment.
* Competitive compensation package.
* Convenient location in Perth's eastern suburbs.
Apply today
To be considered for this role, submit your CV today (in Word format) by clicking the Apply button or directly to gary@psgaus.com.au
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