At STERIS, we help our customers create a healthier and safer world by providing creative healthcare and life science product and service solutions around the globe.
The Difference You Will Make
At STERIS, we help our customers create a healthier and safer world by providing innovative healthcare and life sciences products and services. We are currently seeking a Contract Sales Representative – Service Support to join our team and drive growth through strategic contract renewals and warranty conversions. Are you a results‑driven professional with a passion for sales and customer service? Apply Now!
Location: Macquarie, Sydney NSW
Reports To: Team Leader, Service Support
Position: Permanent Full Time, Hybrid
What Will You Do?
Your Impact: As a Contract Sales Representative, you will play a critical role in supporting our Service Operations team by:
- Serve as a knowledgeable resource on contract terms, service options, and product capabilities.
- Review expired agreements and assess upsell and continued business opportunities.
- Engage with customers to maximize renewal value and tailor service agreements to their needs.
- Collaborate with field service technicians, sales teams, and service managers to align on customer strategy.
- Prepare and deliver accurate quotes, manage follow‑ups, and handle objections effectively.
- Escalate complex issues to field leadership and coordinate service resources to ensure closure.
- Track and analyze lost opportunities to improve future performance.
- Analyze expiring contracts for pricing, coverage, and upsell potential.
- Develop customized proposals that highlight the benefits of STERIS service offerings.
- Build and maintain trusted relationships with customers to support long‑term retention.
- Monitor and manage pipeline progress, ensuring timely movement through sales stages.
- Position STERIS service agreements as value‑driven solutions for customers.
- Ensure a seamless customer experience through proactive communication and support.
Expertise
- Minimum 2 years’ experience in business, customer service, or sales—preferably with contracts.
- Strong communication, negotiation, and analytical skills.
- Proficiency in Microsoft Office; experience with CRM systems and Oracle/Siebel preferred.
- Bachelor’s degree strongly preferred (or equivalent experience).
Why Join Us?
Be part of a dynamic team that values innovation, collaboration, and customer success. This role offers the opportunity to make a real impact in the healthcare industry while growing your career in a supportive environment!
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit
STERIS strives to be an Equal Opportunity Employer.
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