We are looking for a skilled Help Desk Officer (ICT) to become part of our supportive and dynamic ICT team in Mount Barker, SA starting in late January ****.
With a strong focus on collaboration and inclusivity, we place our staff and community at the heart of everything we do.
In this fast -paced role you'll excel at swiftly diagnosing and resolving ICT issues.
The Help Desk Officer is the first contact point for staff requesting assistance to resolve ICT system, hardware and software issues.
Same heart, same team, just with a new name that's easier to say and a look that feels more like us.
Backed by 40 years of experience, Livit Disability Support (formerly Community Living Australia) is proud to be one of South Australia's largest regional providers.
Livit Disability Support has charitable status for Fringe Benefits Tax purposes and is therefore able to offer attractive taxation benefits with up to $15,900 tax free per year and $2,650 tax free to use towards meals and entertainment per year through salary sacrifice
Novated Leasing is available through salary packaging, for the financing and running cost of a new, ex-demo or used car.
We foster a positive work culture with a free Employee Assistance Program for all staff and their immediate families.
Plus, you may be eligible for discounted health cover with Medibank Corporate Cover
Reporting to the Manger ICT your duties will include but won't be limited to: Serve as the first point of contact for customers seeking technical assistance via walk-in, ticketing system, phone or email Troubleshoot hardware and software problems, resolving them in timely and efficient manner, escalating where necessary Provide support in organisational software, including but not limited to Office 365, Dynamics 365, SharePoint and Salesforce Record, track, and resolve ICT requests via an ITSM solution Add and remove user accounts as required (AD, O365, Salesforce CRM) Back up exited employee user accounts and store data as per legal requirements Setup laptops, mobile devices and any other peripheral equipment as and when required Install and configure standard applications Maintain ICT Registers which reflect current users and allocation of resources You'll have: Minimum Certificate III in ICT or equivalent industry experience Obtain and maintain a DHS General Employment Probity Check Class 1 Drivers Licence Apply now to become an ICT Help Desk Officer with Livit Disability Support a and be part of an organisation that truly values its people.
For a confidential discussion, please contact Naomi Newham (Manager ICT) on ************ or for a full copy of the position Description please contact Kristy Bolto (Recruitment Officer) on ************