$129,464 – $142,666 per year + Superannuation
The Visitor and Hospitality Manager provides senior leadership for all visitor hosting services and experiences at Powerhouse Parramatta, ensuring the seamless integration of hospitality, public engagement, and operational excellence. This role is pivotal in shaping and embedding a precinct-wide, visitor-centred culture, while delivering a world-class cultural destination that authentically reflects Western Sydney communities.
Leading the Visitor and Hospitality team, the role works collaboratively across departments to drive innovation in strategy, policies, procedures, programs, and operational frameworks that enhance every stage of the visitor journey—from arrival through to departure. As a key leader of the precinct experience, the Visitor and Hospitality Manager will ensure site readiness and foster strong relationships with community, commercial, and industry partners.
Minimum requirements for the role include:
* Minimum 5 years' experience in hospitality management or visitor services
* Proven track record of leading hospitality teams in cultural, tourism, or event venues
* Tertiary qualification in Hospitality Management, Business, or related field
* Current Responsible Service of Alcohol (RSA) certification
* Valid Working with Children Check
Desirable skills and experience include:
* Strong financial management and budgeting capabilities
* Knowledge of food safety standards and HACCP principles
* Experience with POS systems and hospitality technology
* Event and function management expertise
The successful applicant will have an unrestricted right to work in Australia and be able to undergo background checks as required for cultural institution employment. Preferred experience includes a background in cultural institutions, museums, or tourism venues, and an understanding of public sector operations and community engagement.
We are Australia's contemporary museum for excellence and innovation in applied arts and sciences. Our venues include Powerhouse Museum, Sydney Observatory and Museums Discovery Centre. We are uniquely placed to demonstrate how technology, engineering, science and design impact Australia and the world.
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