Location: Shortland Waters Retirement Living – 33 Shearwater Drive, Shortland, NSW, 2307
Reports to: Community Manager
The Opportunity
Shortland Waters Retirement Living is a vibrant retirement community just 10km away from the heart of Newcastle. Featuring stunning onsite facilities, and exciting developments planned, this is a fantastic opportunity to join a developing retirement community. As our Assistant Community Manager, you will work closely with the Community Manager and residents to help ensure smooth day-to-day operations of the community. You will be joining a community where your care and connection truly matter by helping residents maintain their independence, stay active and involved, and enjoy the rich, fulfilling lifestyle they deserve. This is a highly resident-facing role where you will enjoy a variety of operational and administrative duties.
Your Impact
* Assist with the ongoing daily operations of the community including safety, security, maintenance/facilities, and compliance checks
* Be the first point of contact for residents and their queries, suggestions and concerns.
* Provide regular operational feedback and escalation items to the Community Business Manager
* Liaise with a wide range of internal and external stakeholders, including but limited to - resident family members, contractors & suppliers and corporate office departments
* Complete general administrative tasks including but not limited to - email & phone communication, reception duties, auditing, and incident recording.
Why Aveo?
* Permanent part-time position with the opportunity to enter a growing sector
* Paid Parental Leave and Purchased Annual Leave options
* Two (2) additional \"All About Me\" leave days per calendar year
* Annual salary reviews and annual bonus incentive scheme
* Employee Referral Program and Employee Assistance Program
* Discounts to Health Insurance and Retail & Leisure partner providers
* Opportunities for further career progression
What you'll bring
* Prior experience in a front-line operations or administration role (e.g. Hospitality, Hotel or Office Manager or similar)
* Superb team-work skills and a great sense of humour to join a fun and welcoming community
* Strong people, communication and stakeholder skills with a self-motivated mindset
* A passion for building on customer engagement, KPI improvement and resident satisfaction
* Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint)
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.
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