Why Join Chuffed.org?Chuffed.org is on a mission to power up the world's biggest social justice movements.
Our crowdfunding platform helps activists, grassroots organisations, and non-profits to fund their fight for justice on issues like First Nations sovereignty, climate justice, refugee rights, animal rights, and Free Palestine.To date, we've helped raise $150M+ across 35,000 campaigns in 23 countries and are backed by Blackbird Ventures & the Telstra Foundation.Our team has fought alongside the Wangan & Jagalingou Cultural Custodians to Stop Adani, created a space to help Palestinian families, and supported major climate change action groups like Extinction Rebellion, Just Stop Oil, and Last Generation.This is a part-time role requiring 4 hours per day on Saturday, Sunday, and Monday (total 12 hours per week), with flexible timing.
Let's discuss what works best for you!This role is fully remote with occasional travel.What You'll DoAs the primary weekend contact for Chuffed customers, you'll ensure campaigners and donors receive timely, helpful support.
You'll act as a bridge between our community and the wider team, helping us improve the platform experience.Here's how you'll spend your time:Assist campaigners and donors with launching campaigns, making donations, and navigating our tools via emailShare insights and feedback with Engineering, Product, and Marketing teams to keep customer needs centralIdentify opportunities to improve our customer support interactionsMaintain and update our knowledge base for easy access to current informationHelp keep the platform safe by identifying illegitimate campaignsRequirementsAbout YouAt least two years of experience in customer supportStrong communicator, able to explain complex info clearly and friendlyCustomer-focused with a passion for advocating better user experiencesHighly organized and efficient, able to prioritize effectivelyGrowth mindset—willing to take risks, learn from failures, and improve skillsPassionate about social justice and supporting campaignersBenefits$30 per hour plus superannuationEmphasis on work-life balance; work remotely with occasional in-person team meetingsCollaborate with industry-leading marketers and digital engineersContribute to social change worldwideWe promote diversity and inclusion.
All backgrounds, ages, and abilities are encouraged to apply.
Even if you don't meet all requirements, we welcome your application.
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