Delivering exceptional ICT support to staff and students is a vital role within our team. You will be responsible for providing timely assistance with system, device, and platform issues, ensuring seamless day-to-day operations.
Key Responsibilities:
* Provide Level 1–2 ICT troubleshooting and helpdesk support to staff and students
* Log, prioritise, and manage phone, email, and web-based queries through the Service Desk system
* Evaluate and escalate unresolved issues to senior IT staff when required
* Assist with device and software set-up for staff and students
* Develop training programs and provide guidance on digital platforms and learning resources
* Implement College systems updates to ensure uptime, security, and performance reliability
* Support College-wide ICT projects and contribute to process improvements initiatives
Requirements:
* Proficiency across a range of ICT technologies and digital platforms
* Solid analytical skills with a customer-focused approach
* Basic knowledge of networking fundamentals
* Strong communication skills (written and verbal) with attention to detail
* Ability to work independently and collaboratively in a team environment
Preferred Qualifications:
* Experience with Mac OS and Windows OS environments
* Knowledge of Google Workspace (G Suite) and Microsoft 365 solutions
* Exposure to School Management Systems (Canvas, TASS, Synergetic etc.)
* Familiarity with JAMF Pro and Apple School Manager tools
* Understanding of cybersecurity principles and SOE deployment methods
* Previous experience working in an education or school setting