Responsibilities
:
1. Provide level 1 and level 2 support for our technology landscape.
2. Serve as the primary escalation path for Service Desk incidents.
3. Contribute to IT team's technology projects.
4. Identify and implement improved solutions for existing problems.
5. Collaborate with senior IT members to achieve BAU tasks.
6. Share feedback with senior IT members on operational findings and troubleshooting.
7. Perform first-level infrastructure and application duties.
8. Be available for after-hours support during critical infrastructure events on a roster basis.
Qualifications:
9. Proven experience in a desktop support or technical support role, preferably in a corporate environment.
10. Strong knowledge of Windows and macOS operating systems, as well as Microsoft Office suite, including Office 365 and its associated applications.
11. Familiarity with Office 365 administration, including user management, license assignment, and mailbox configuration.
12. Experience with Active Directory, Group Policy, and user account administration within an enterprise environment.
13. Solid understanding ofputer hardwareponents and peripherals.
14. Experience with troubleshooting network connectivity issues and printer problems.
15. Excellentmunication skills, both written and verbal, with the ability to effectively explain technical concepts to non-technical users.
16. Strong problem-solving and analytical thinking abilities.
17. Customer-oriented mindset with a focus on delivering high-quality support.
18. Ability to work independently and efficiently manage time and priorities.
19. Relevant certifications, such aspTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent, are a plus.
Robert Half Ltd ismitted to equal opportunity and we value diversity at ourpany. We do not discriminate on the basis of categories protected under local law.
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Job ID 60090-0012951036-auen