Remote Retail Operations Manager
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We are seeking an experienced Operations Manager to oversee retail operations across remote Indigenous communities in the Northern Territory and Far North Queensland.
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1. Key Responsibilities:
* Community Engagement & Cultural Sensitivity:
Develop and maintain strong, respectful relationships with Indigenous communities and local leaders, ensuring that our offerings align with cultural values and meet local needs.
* Leadership & Team Management:
Lead, mentor, and develop a team of Regional and Store Managers and staff, including those in remote locations, to ensure operational efficiency and high performance.
* Operational Excellence:
Oversee daily operations, ensuring stores are stocked, meet company standards for customer service, and run smoothly even in challenging environments.
* Product & Service Customization:
Work with local teams to tailor product offerings based on the specific needs of each community, ensuring that the right products are available and culturally relevant.
* Sales & Performance Strategy:
Drive growth in sales and store performance, implementing targeted strategies to support communities and increase foot traffic in remote areas.
* Financial Oversight:
Manage budgets, control costs, and ensure that stores operate within financial targets, while accounting for the unique challenges of remote retail environments.
* Logistics & Supply Chain Management:
Collaborate with logistics teams to address the complexities of supply chain management in remote areas, ensuring consistent product availability.
* Compliance & Reporting:
Ensure that all operations comply with policies, government regulations, and community agreements. Provide regular reports on performance and opportunities to senior management.
* Stakeholder Engagement:
Foster strong relationships with Indigenous organizations, local leaders, government bodies, and other stakeholders to ensure that our operations contribute positively to community development and sustainability.
2. What We're Looking For:
* Experience in Remote Indigenous Communities:
Proven experience managing operations or projects in remote Indigenous communities, with a deep understanding of cultural and economic sensitivities will be highly regarded.
* Leadership & Team Management:
Demonstrated experience leading and inspiring teams in diverse, often challenging environments, with a focus on remote and regional operations.
* Retail & FMCG Expertise:
Extensive experience in retail operations, including inventory management, sales growth, and financial oversight, preferably in a remote setting.
* Cultural Competence & Sensitivity:
A genuine commitment to understanding and working with Indigenous communities, with experience in building trust and fostering collaboration.
* Adaptability & Problem-Solving:
Ability to navigate the complexities of remote retail environments, managing logistics, operations, and community engagement effectively.
* Strong Stakeholder & Relationship Skills:
Exceptional communication and interpersonal skills, with the ability to engage a wide range of stakeholders, from local community leaders to corporate executives.
* Willingness to Travel:
The role requires regular travel to remote communities across the Northern Territory and Far North Queensland, with a hands-on approach to leadership and operations.
What's in it for you?
* $180k + Super based on experience
* Tax concessions as this business is a NFP
* Six weeks annual leave + 17.5% leave loading
* Relocation allowance for interstate candidates interested in the position
* Opportunities to advance your career in a national company with a strong commitment to diversity, community engagement, and sustainability
* Based in Darwin, enjoy a relaxed lifestyle with access to outdoor activities, a vibrant local community, and unique cultural experiences