OverviewWORK FROM HOME Customer Service Representative - Gippsland AreaWe welcome only candidates who LIVE IN THE GIPPSLAND REGION to apply for this role.
This is an exciting WORK FROM HOME chance to learn new skills and use your exceptional customer service skills as a customer service consultant for OracleCMS on behalf of a local Gippsland organisation.
Minimum 6-12 months of customer service experience is required for this position.
We are seeking a highly-responsive and customer-focused individual who will be responding to fault enquiries and completing a variety of administration tasks.
Must be available 7 days a week from 5:00pm to 9:00am during week days, and 24 hours availability over the weekend.
The position is part-time (up to 37 hours per week) with the possibility of moving into full-time.
Please note, a National Police Check would be required as part of the application.
If you have any reason to believe you may not pass a police check, please advise us accordingly.
You will be trained by the team leader in the Gippsland region.
Initial training will be conducted on-site before transitioning to work from home.
We work all Public Holidays.
Responsibilities
Answer inbound emergency requests from customers for reported faults (received via telephone or email) in a timely manner, ensuring overall customer satisfaction
Monitor SCADA systems, provide accurate reporting and data analysis, complete day-to-day administrational tasks
Full training will be provided on SCADA systems for monitoring, accurate reporting and data analysis
Manage customer interactions relating to faults in-line with business and regulatory guidelines
Notifying customers of water on/off alerts
Escalation and paging are initiated in accordance with procedures, monitoring sent messages and providing updates in a timely manner
Completing various administration tasks such as emails, data-entry, record keeping and documentation of relevant call details
The service we provide is after-hours support for a local water company in the Gippsland region.
You will be trained by the team leader in the Gippsland region.
Skills & Experience
You are an individual with resilience and unyielding determination
You must be reliable and have a fantastic work ethic
Flexibility - ability to adapt to customer\'s needs and to changing priorities
Excellent organisational and time management skills, must be able to multitask
Excellent communication and presentation skills, with a professional and friendly demeanour
Goal and task oriented
Excellent literacy and numeracy skills
Ability to absorb a high volume of information and provide appropriate and accurate feedback to customers
Able to demonstrate active listening skills, attentiveness & empathy
Customer orientation and ability to adapt/respond to different types of personalities
Australian citizens and permanent residents are eligible to apply for this position
Your work from home station must have a reliable high-speed connection, preferably NBN and a dedicated workspace at home.
Initial training will be conducted on-site before transitioning to work from home.
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