Customer Engagement Specialist
We are seeking a skilled Customer Engagement Specialist to drive sales and strategy with key pharmacies across Brisbane North. As a key member of our team, you will be responsible for executing OTC sales and marketing strategy for leading brands through developing relationships and business priorities with key pharmacies and buying groups in their territory.
This role requires strong communication and negotiation skills, with the ability to influence and inspire others. You will also need to have commercial acumen and be comfortable working in a fast-paced environment.
* You will build and develop relationships with pharmacy owners/managers, pharmacists, dispensary technicians/managers, store managers, pharmacy assistants, and group managers/procurement.
* You will drive new product launches and strategic marketing campaigns to advance and increase substitution, loyalty, and brand presence.
* You will understand and analyse pharmacy-driven targets/goals and performance, identifying rebates attributed to each pharmacy based on performance measures.
* You will allocate bonus stock according to performance and contractual arrangements.
* You will promote OTC product portfolios, established products, and new launches, demonstrating business acumen, market knowledge, and the ability to make tactical decisions and choices to increase sales within the pharmacy through deals and promotions.
Key Skills and Requirements
* A minimum of 2 years' experience as a Territory Manager within the pharmaceutical or FMCG industries.
* Natural-born communicator and negotiator, with the ability to influence and inspire others.
* Commercially driven and comfortable working in a fast-paced and ever-changing environment.
* Proven track record of exceeding sales targets and building strong relationships.
* Strong time management and organisational skills, with the ability to work independently and effectively prioritise tasks.
Benefits and Perks
* A competitive salary package and STIP program.
* Exclusive discounts on our consumer health, wellness, and beauty products.
* Free membership to a health and wellbeing programme.
* 12 weeks paid parental leave.
* The opportunity to grow your career across all divisions within our organisation.