Zone Communications, the largest Optus franchise in Australia with 19 stores across Perth and a 29-year-old history, is seeking enthusiastic and motivated Store Managers (Retail Manager) for our stores across Perth to lead our team.
The Role
We are looking for a leader to drive store performance, deliver outstanding customer experiences, and lead a team to achieve sales and service targets.
Key Responsibilities
- Manage day-to-day store operations, including opening/closing procedures, stock control, merchandising, and cash handling.
- Lead, mentor, and motivate staff to achieve sales targets and provide exceptional customer service.
- Drive business growth through sales initiatives, upselling, and cross-selling.
- Monitor store performance and implement strategies to meet KPIs.
- Ensure compliance with company policies, WHS standards, and operational procedures.
- Handle customer queries, feedback, and escalations in a professional and timely manner.
- Develop staff rosters and manage workforce planning to meet store demands.
Skills and experience
- Previous retail management or supervisory experience (telecommunications industry highly regarded).
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proven ability to achieve and exceed sales targets.
- Strong organisational skills with attention to detail.
- Ability to work in a fast-paced environment and adapt to change.
- Knowledge of mobile phone and telecommunications products desirable
Benefits and perks
- Market-competitive salary + performance-based incentives.
- Ongoing training and professional development.
- Staff discounts on products and services.
- A supportive and dynamic team environment.
- Opportunities for career growth within Zone Communications.
To apply, please send your CV and a short cover letter outlining your suitability for the role to
We are an equal opportunities employer and welcome applications from all qualified candidates.
#J-18808-Ljbffr
📌 Retail Store Manager
🏢 Zone Communications
📍 Australia