Medical Administration Receptionist / Administrator
Fixed-term contract
Be the welcoming face of a high‐quality medical practice
Are you an organised, people‐focused administrator who thrives in a busy medical environment? Do you pride yourself on delivering exceptional patient experiences while keeping everything running smoothly behind the scenes?
We are seeking a Medical Administration Receptionist / Administrator to join our professional and supportive practice. This is a pivotal front‐of‐house and administrative role where your attention to detail, warmth, and efficiency will make a genuine difference every day.
About the Role
As the first point of contact for patients and a key support to clinicians, you will be responsible for delivering seamless reception and administrative services. This role combines patient care, medical administration, billing, and coordination to ensure the practice operates efficiently and professionally.
Key Responsibilities
Patient Reception & Concierge Services
* Provide a welcoming, professional first impression for all patients
* Answer incoming calls promptly and courteously
* Book, confirm, and manage patient appointments
* Prepare patient charts and documentation for daily clinics
* Coordinate patient transport where required
Medical Administration
* Maintain accurate patient records, scanning and filing documentation
* Process referrals, correspondence, and medical results
* Manage hospital bookings and liaise with relevant departments
* Monitor and manage practice email inboxes
* Ensure confidentiality and compliance at all times
Billing & Claims
* Process inpatient and outpatient billing
* Lodge Medicare, DVA, and WorkCover claims accurately and on time
Practice Support
* Assist clinicians with schedules and booking systems
* Troubleshoot basic system issues and liaise with IT support
* Maintain a clean, organised, and professional practice environment
About You
You'll bring a calm, capable approach and a genuine passion for patient care, along with:
* Previous experience in medical administration or medical reception (highly regarded)
* Excellent communication and customer service skills
* Strong organisational skills and attention to detail
* Confidence using practice management systems and email
* A professional, discreet manner with a commitment to confidentiality
* The ability to multitask and adapt in a fast‐paced environment
Why Join Us?
* Work in a professional, patient‐focused medical practice
* Supportive team environment with clear systems and processes
* Varied and meaningful role where no two days are the same
* Opportunity to contribute to high standards of care and service
How to Apply
If you're a proactive medical administrator who enjoys being at the heart of a practice, we'd love to hear from you.
Apply now via Seek with your resume and a brief cover letter outlining your experience.