Job description:
Ding Ding Trams are the heart of Melbourne – join our team and be part of the world's largest tram network.
About this opportunity
Yarra Trams requires a Technician OCMS Datacentre and Network to provide technical services to improve and deliver a secure, stable, efficient ICT Network and Phone services consisting of LAN, WAN, Wireless, Firewall and Telephony technologies including Datacentre Administration and Maintenance. Reporting to the Technical Services Manager this role involves:
* Delivery of the following services in accordance with Service Level Agreement:
o Networks (Firewall, Wifi, LAN, WAN & Fibre, Load Balancers) Service
o Telephony (PABX, VOIP, Mobile, Smart Phones) Service
o Managed Rack (Datacentre) Service
o Building Access Service
* Ensuring services are secure from attacks, external threats and virus.
* Maintaining and develop architecture diagrams and as built's for assets (including updated to Asset Register)
* Performing health checks, maintenance tasks (including patching and regular Firmware upgradation's) as defined in the Support Document/Technical Maintenance Plan to ensure assets are that performing to the correct service levels
* Performing after hours support as required (Major incident only)
* The ability to be on an 24x7 After Hours On Call Roster
* Performing DR - Disaster Recovery and service continuity testing and maintain applicable DR documentation
About you
Ideally you will have:
* Tertiary qualifications in Information Technology and/or significant proven experience, relevant to this discipline.
* Experience establishing robust network, telephone environments by designing system configuration; system installation; defining, documenting, and enforcing system maintenance, optimisation and support standards.
* Qualification to industry standard. Must have CCNP – Certified Cisco Network Professional qualifications
* Knowledge of Microsoft enterprise computing.
* Sound understanding and experience of adoption and implementation of ITIL(Information Technology Infrastructure Languages) practices (V3 preferred, preferably practitioner certification)
* Expert knowledge and experience of maintaining Datacentres,
* Expert knowledge in security networks, Firewalls, Servers, Wireless Technologies, Secure Authentication with Profiling and Load Balancing
Why Yarra Trams?
At Yarra Trams, we foster a workplace built on respect, celebrate diversity, and embrace inclusivity. Plus, you'll enjoy the following benefits:
* A Free travel pass for Victoria's Public Transport Network
* Competitive salary and great conditions
* Professional Development
* Career growth opportunities
* A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
* Paid Parental leave for primary caregivers
About Yarra Trams
Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.
We're all Journey Makers, connecting people and communities across Melbourne. We're committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.
Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).
Applications close: 20 November 2025