Account Manager – Private Sector
We are seeking an experienced Account Manager to join our Private Sector sales team, with a strong emphasis on growing and expanding customer accounts while actively driving new business opportunities. This role is weighted more heavily towards account management, owning and growing a defined portfolio of customers, but with an expectation that you will also proactively identify, develop and convert new logo opportunities within the private sector.
Key Accountabilities
Account Management and Growth
* Own and manage an assigned portfolio of private sector accounts, with a clear focus on retention, satisfaction and long term growth.
* Build strong, trust-based relationships with key stakeholders and decision makers, acting as the primary point of contact for all commercial matters.
* Develop account plans that identify opportunities for upsell, cross-sell and expansion across Logicalis solutions and services.
* Manage the full sales lifecycle within existing accounts, from opportunity identification through to negotiation, close and handover.
Business Development
* Identify and pursue new business opportunities within the private sector using proactive prospecting, networking and referrals.
* Leverage your professional network to generate new logo opportunities and build pipeline.
* Work with marketing, vendors and internal teams to support go-to-market initiatives and targeted campaigns.
* Stay abreast of market trends, customer needs and competitor activity to uncover growth opportunities.
Solution and Proposal Development
* Work closely with pre-sales and technical teams to translate customer needs into well-scoped, value-driven solutions.
* Prepare and present compelling proposals, quotes and business cases that clearly articulate outcomes and value.
* Negotiate commercial terms and vendor pricing to deliver competitive, mutually beneficial agreements.
Performance and Reporting
* Achieve and exceed sales targets across your account portfolio and new business contributions.
* Maintain accurate opportunity, pipeline and forecast information within CRM.
* Provide regular reporting on sales performance, customer activity and market insights.
About You
You are a relationship-first Account Manager who enjoys growing accounts just as much as winning new business. You are commercially astute, comfortable managing complex sales cycles and confident engaging at both operational and executive levels. You bring a customer-centric mindset, strong communication skills and the ability to balance account management priorities with proactive business development.
Experience And Requirements
* Proven track record in account management, growing and retaining customer portfolios.
* Demonstrated ability to identify, pursue and close new business opportunities.
* Strong understanding of IT solutions and services across areas such as cloud, connectivity, collaboration, security and managed services.
* Excellent negotiation, relationship building and stakeholder management skills.
* Experience working with vendors and distributors.
* Proficiency in CRM tools and Microsoft Office.
How Success Will Be Measured
* Growth and retention of your assigned account portfolio.
* New business pipeline and converted revenue.
* Customer satisfaction and long-term relationship strength.
* Achievement of individual and team sales targets.
Benefits
Our promise to our employees, Belong, Grow and Thrive is our commitment to creating an inclusive environment that supports your professional and personal development, and offers an environment where you can do life and work the way it works for you.
* Equal Paid Parental Leave for all primary and secondary carers.
* Flexible and Focused Ways of Working that empower you to structure your work in a way that best suits you while supporting our customers, people and the planet.
* Employee Assistance Program, providing employees and their immediate families with confidential access to a wide range of counseling and professional support services.
* Purchased Leave options, allowing you to buy up to 10 additional days of annual leave each year to help you balance life's priorities.
* Novated Leasing and Salary Sacrificing options to make your salary work harder for you.
* Diversity, Equity and Inclusion Commitment which places Inclusion as a strategic priority for Logicalis Australia, with investment across DEI programs to foster a workplace culture built on accountability, respect and zero tolerance for exclusionary behaviours.
* Logicalis Learning Space, our Udemy-powered platform, providing unlimited access to thousands of courses to help you develop new skills, enhance your expertise and drive your professional growth at your own pace.
* Investment in Leadership and Career Growth. Logicalis is a place where we see our people as the most valuable Architects of Change. Our people progress from Helpdesk to Cloud Engineering, from Sales to Management, and from Operations to Senior Leadership. Here, ideas turn into action. You can make a plan, see it through and genuinely shape your own professional success.
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