Do work that matters The Financial Crime Operations (FCO) team is accountable for the development, implementation and ongoing leadership of the Group’s financial crime shared services. FCO leads the Group’s approach to managing AML/CTF and Sanctions risks and obligations. Within FCO, Global Client Onboarding (GCO) enables our Institutional Banking & Markets (IB&M) and Financial Crime Compliance teams to make sound, risk‑based decisions and supports the Group in meeting regulatory obligations in Australia and globally. As a Global Onboarding Analyst, you will play a critical role in delivering high‑quality KYC and customer due diligence outcomes across IB&M clients, supporting a consistent and world‑class onboarding and periodic review experience. Creating and maintaining KYC and regulatory profiles for IB&M clients Delivering ongoing customer due diligence, including periodic reviews and remediation activities Completing KYC risk assessments, including identification and assessment of PEPs, material adverse media and sanctions exposure Ensuring appropriate escalations to Financial Crime Compliance and Relationship teams Supporting the implementation of new or changing regulatory requirements and internal policies Maintaining a robust, well‑documented and audit‑ready control environment Your role As a Global Onboarding Analyst, you will work across onboarding and ongoing customer due diligence activities, contributing to timely, accurate and compliant outcomes. You will collaborate closely with Quality Control (QC), Quality Assurance (QA), Financial Crime Compliance, Relationship Managers and product teams, and engage with globally located onboarding teams across Australia, New Zealand, the US, UK, Hong Kong and Singapore. The role sits within the Global Client Onboarding function and reports to a GCO Team Manager (New‑to‑Bank or Ongoing CDD). This position has no direct reports. Your key responsibilities Deliver KYC for new‑to‑bank clients and ongoing customer due diligence activities, including periodic reviews and remediation Complete KYC assessments across low, medium and high‑risk customers, including Enhanced Customer Due Diligence (ECDD) where required Apply relevant legislation, regulatory guidance and internal policy to ensure compliance while supporting operational effectiveness and customer experience Maintain high levels of accuracy, quality and performance against agreed service level agreements Identify, analyse and escalate potential financial crime, regulatory or control concerns in a timely and appropriate manner Liaise directly with internal stakeholders to obtain required information and provide guidance on KYC and onboarding requirements Engage with globally located onboarding teams and front‑office partners regarding IB&M KYC and regulatory requirements Support audits, reviews and testing activities by providing accurate documentation and evidence Contribute to a culture of continuous improvement by identifying opportunities to enhance onboarding processes and customer experience Foster a positive, inclusive and collaborative team environment, demonstrating CBA values in all interactions What we’re looking for Experience in AML/CTF and sanctions operations within an institutional or complex banking environment Understanding of customer due diligence, KYC and risk assessment processes Strong attention to detail with a high degree of accuracy Ability to analyse information, identify issues and apply sound judgement A customer‑focused mindset with the ability to work collaboratively across teams and stakeholders Strong written and verbal communication skills Essential experience Previous experience working as an analyst within IB&M or a comparable institutional banking environment Working knowledge of AML/CTF and sanctions obligations Experience using case management, document management or internal banking systems (e.g. JIRA, CommSee, Documentum, ASSERT or similar) If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 02/05/2026