The role of a Restaurant Manager is to lead and inspire the Ladies & Gentlemen to deliver refined, anticipatory hospitality.
Key Responsibilities
* Oversee daily restaurant operations, ensuring service excellence from opening to close
* Manage reservations, guest flow, and floor plans to optimise seatings and service delivery
* Conduct line-ups, and ensure team alignment on Commitment to Quality, VIP guests, special events, and service priorities
* Ensure compliance with health, safety, and brand standards across all touchpoints
Leading Food and Beverage Team
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Serves as a role model to demonstrate appropriate behaviors.
Ensuring Exceptional Customer Service
* Provides services that are above and beyond for customer satisfaction and retention.
* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
Managing and Conducting Human Resource Activities
* Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
* Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
Additonal Responsibilities
* Assists servers and hosts on the floor during meal periods and high demand times.
* Recognizes good quality products and presentations.
What We Offer
* Exclusive staff discounts on food and beverage and hotel rooms for you, your family and friends
* Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
* Opportunity to receive Employee Referral Incentives and get paid for working with your friend