Job Description:
We are looking for individuals who can turn interactions with our members into memorable experiences. Working in our contact centre is high-energy and fast-paced, with a structured environment and set breaks.
The role involves answering calls, resolving issues, and providing solutions to our members. Each call presents an opportunity to make a positive impact on their health journey.
Key Responsibilities:
* Answer up to 40 calls per day, adapting quickly to each interaction
* Resolve complex issues, using problem-solving skills to provide effective solutions
* Update records and transition smoothly to the next interaction
About You:
You will be confident in your computer skills, able to multitask while speaking with members over the phone. Previous customer service experience is essential, as is a positive and flexible work attitude.
About Us:
nib Group is dedicated to helping people enjoy better health, fostering prosperous and sustainable communities. We value diversity and support an inclusive environment where everyone can be authentic.
What We Offer:
* A competitive salary and benefits package
* A supportive team and knowledgeable leaders
* Ongoing training and development opportunities
* A hybrid working model, offering flexibility between office hubs and home-based work