Service Operations Manager
This position is a critical component of our team, responsible for overseeing the day-to-day operations of the service department. Reporting directly to the Branch Manager, you will be instrumental in ensuring that our customers receive the highest level of service possible.
* Key Responsibilities:
* Schedule and coordinate work assignments for service technicians and team leaders, ensuring alignment with repair plans.
* Monitor technician productivity and repair quality, providing coaching and feedback to promote professional growth.
* Provide first-level technical support to service technicians, escalating issues when necessary.
* Manage service logistics, including the efficient use of materials, equipment, and personnel.
* Develop and review quotes for accuracy, update customers on repair status, and manage service documentation.
* Engage in continuous improvement activities to enhance processes and meet changing customer expectations.
* Requirements:
* Intermediate-level experience in a technical field with demonstrated team leadership skills.
* Demonstrated trade qualification and background from the mechanical industry (on/off highway, mining, agriculture, heavy diesel, or light vehicle).
* Proficiency in diagnosing and troubleshooting mechanical and electronic issues, using electronic service tools, and managing service documentation.
* Strong ability to build and maintain customer relationships and handle conflicts effectively.
* Understanding and application of financial indicators for better business decision-making.
We are looking for a skilled professional who can bring their expertise to this role. If you have a strong background in technical fields and excellent leadership skills, we encourage you to apply.
About This Role
This is a strategic position within our organization, requiring a high level of technical knowledge and leadership ability. As a Service Operations Manager, you will be responsible for ensuring that our service department operates efficiently and effectively.